Client Services/Customer Care Support Analyst - S&P Global
New York, NY
About the Job
About the Role:
The Team: OSTTRA provides end-to-end solutions for post-trade transaction management of OTC derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. Within OSTTRA Client Services, the team provides day-to-day operational customer support for all derivative confirmation services within OSTTRA. The Operations team works closely with Product Management, Client Success, Business Development, and IT to ensure timely and accurate responses to customer implementation and regulatory requests.
Responsibilities and Impact: OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.
+ Develop and maintain productive client regulatory relationships
+ Monitor client query queues, diagnosing and resolving any resulting exceptions or errors and work with internal groups to provide resolution
+ Coordinate across internal teams and across a global operations footprint to achieve a positive client experience
+ Respond to client requests by providing detailed investigation and feedback
+ Participate in the testing of system enhancements
+ Identify and track system improvements, partnering with technology teams to ensure system delivery
+ Opportunity for growth across a wide range of Operational and Business focused teams
+ Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
+ Integrating with a team where work has consistent exposure to the executive level
+ Building customer relationships with investment banks and buy-side organizations
+ Mentoring possibilities with recognized industry leaders within OSTTRA
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $60,000 to $70,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .
What We’re Looking For:
Basic Qualifications:
+ Bachelor’s degree preferred
+ Previous experience working with software systems and technology is preferable
+ Advanced Excel skills is a plus
+ Knowledge of financial markets and OTC derivatives is a major plus
+ Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
+ High level of accuracy and attention to detail
+ Patient, flexible, and able to adapt to change
+ Resourceful, committed, and able to problem-solve with limited direction
+ Strong awareness of client confidentiality and data protection risks
+ Excellent interpersonal, written, and verbal communication skills
+ Ability to work effectively in a very fast-paced environment
+ As a member of a close-knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and in taking leadership where required.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About OSTTRA
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at www.osttra.com .
What’s In It For You?
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
-----------------------------------------------------------
20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: 306901
Posted On: 2024-09-20
Location: New York, New York, United States
The Team: OSTTRA provides end-to-end solutions for post-trade transaction management of OTC derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. Within OSTTRA Client Services, the team provides day-to-day operational customer support for all derivative confirmation services within OSTTRA. The Operations team works closely with Product Management, Client Success, Business Development, and IT to ensure timely and accurate responses to customer implementation and regulatory requests.
Responsibilities and Impact: OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.
+ Develop and maintain productive client regulatory relationships
+ Monitor client query queues, diagnosing and resolving any resulting exceptions or errors and work with internal groups to provide resolution
+ Coordinate across internal teams and across a global operations footprint to achieve a positive client experience
+ Respond to client requests by providing detailed investigation and feedback
+ Participate in the testing of system enhancements
+ Identify and track system improvements, partnering with technology teams to ensure system delivery
+ Opportunity for growth across a wide range of Operational and Business focused teams
+ Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
+ Integrating with a team where work has consistent exposure to the executive level
+ Building customer relationships with investment banks and buy-side organizations
+ Mentoring possibilities with recognized industry leaders within OSTTRA
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $60,000 to $70,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .
What We’re Looking For:
Basic Qualifications:
+ Bachelor’s degree preferred
+ Previous experience working with software systems and technology is preferable
+ Advanced Excel skills is a plus
+ Knowledge of financial markets and OTC derivatives is a major plus
+ Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
+ High level of accuracy and attention to detail
+ Patient, flexible, and able to adapt to change
+ Resourceful, committed, and able to problem-solve with limited direction
+ Strong awareness of client confidentiality and data protection risks
+ Excellent interpersonal, written, and verbal communication skills
+ Ability to work effectively in a very fast-paced environment
+ As a member of a close-knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and in taking leadership where required.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About OSTTRA
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at www.osttra.com .
What’s In It For You?
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
-----------------------------------------------------------
20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: 306901
Posted On: 2024-09-20
Location: New York, New York, United States
Source : S&P Global