Client Services/Customer Service Representative at TEKsystems

Description:

You will work with the operations team to forecast vehicle & solution deployment, develop preventive maintenance plans, prepare, and complete action plans; implement changes, customer-service standards; assist to resolve problems; identify service trends and determine system/process improvements. It will be expected to own the communication and management of any service issue or escalation internally and externally and be responsible for ensuring timely and efficient service to our customers.

Additional Skills & Qualifications:

· Have excellent communication skills, both written and verbal.

· Be able to work well with others in a busy and dynamic team environment.

· Be able to prioritize and multitask effectively while being detail-oriented and organized.

· Demonstrate empathy and patience when dealing with customers.

· Be proficient in using computers and technology.

· Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers’ mind; establishes and maintains effective relationships with customers and gains their trust and respect.

· Collaborative Team Player - Collaborative: Is intentional about seeking input and including others when making decisions.

· Humility: self-aware, vulnerable, willing to reflect critically on opportunities for self-improvement. Interpersonal Influence: listens, master’s productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and acting with integrity.

· Experience working with ERP systems - their system is unique and there is a learning curve so needs to be very tech-savvy

· Minimum a High School Diploma or equivalent

· Minimum of 5 years of relevant work experience (need client services, account management type experience)

· Ability to multi-task, organize, and prioritize work

· Working knowledge of MS office components (MUST have pivot tables, very strong excel)

· Proven ability to work under pressure and with ambiguity

· Demonstrated analytical and problem-solving skills

· Demonstrated ability to focus on key customer needs

· Excellent communication and interpersonal skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.