Client Services Healthcare Specialist - TheraTree Pediatric Services, LLC

Are you a detail-oriented and compassionate professional looking for a rewarding role in a pediatric therapy setting? We are seeking a Client Services Specialist to join our growing team! This position is key to ensuring smooth clinic operations and providing exceptional support to our families and therapy team.

Who we are:

At TheraTree Pediatric Services, we're not just a healthcare organization; we're a community dedicated to nurturing young minds, bodies, and spirits. Our team of devoted therapists specializes in supporting children of all ages facing developmental and behavioral challenges. Together, we're committed to fostering thriving children whose voices are heard, bodies are active, and lives are filled with independence and joy.

Your Impact:

As a Client Services Specialist, you'll be at the heart of our mission, ensuring seamless communication, scheduling, and support for our patients and their families. Your role will be pivotal in creating a welcoming environment where every individual feels valued, understood, and cared for. By efficiently managing schedules, handling inquiries with compassion, and facilitating smooth check-ins and payments, you'll enable our patients to access the care they need to lead fulfilling lives.

Your Responsibilities:

• Greet and assist patients and families with a warm and welcoming attitude, both in-person and via phone.
• Serve as the primary contact for patients and families, providing clear and timely information regarding appointments, clinic updates, and patient inquiries.
• Guide new families through the intake process, gather necessary information, and ensure a seamless onboarding experience.
• Coordinate therapy appointments, manage therapists' calendars, and ensure timely follow-up with patients.
• Maintain accurate schedules and initiate reminders to optimize clinician availability.
• Ensure timely check-ins and secure payment processing for all patients scheduled.
• Maintain and update patient records, ensuring all documentation is accurate and compliant with clinic policies.
• Collaborate with various stakeholders, including therapists, billing departments, and insurance companies, to facilitate authorization for patient appointments.
• Implement attendance interventions and celebrate milestones with our clients to foster a positive environment.
• Work closely with insurance companies to verify coverage, secure authorizations, and ensure ongoing patient eligibility for services.
• Contribute to a vibrant and supportive workplace culture where every team member feels valued and empowered.

Qualifications: To excel in this role, you should possess:

• A positive attitude and appreciation for diversity.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• Exceptional time management and organizational abilities.
• Clear and effective verbal and written communication skills.
• The capacity to work both independently and collaboratively within a team.
• Keen attention to detail and proficiency in technology, including basic software applications.
• High School Diploma/GED, CPR & First Aid certification, and up-to-date immunizations.

Desirable Skills:

• Previous experience in healthcare or therapy settings.
• Knowledge of insurance benefits, billing processes, and electronic medical records systems.
• Familiarity with online scheduling platforms.
• Ability to navigate challenging situations with empathy and professionalism.

Why Choose TheraTree: We're committed to investing in our team members' success, offering:

• Competitive compensation and bonus opportunities.
• Comprehensive health benefits, retirement plans, and paid time off.
• Continued education and growth opportunities, including leadership pathways.
• A supportive company culture built on empowerment, responsibility, and integrity.
• A fulfilling career where you can truly make a positive impact on the lives of children and families.

Join Our Team:

At TheraTree, we value each team member's unique role in delivering healthcare that empowers and uplifts. If you share our vision of providing resources for happy, healthy, and well-balanced lives for children and families, we invite you to be a part of our team! Visit our website www.theratreepeds.com/career-opportunities to learn more about this opportunity and apply today!