Client Services Inside Sales Lead - Maya Romanoff

The Client Services Inside Sales Lead plays a vital role in supporting operational and sales management, as well as broader office initiatives. Acting as a key point of contact for global sales partners and both new and existing Maya Romanoff clients, this role is responsible for driving sales within assigned territories through excellent communication, organization, and dedication to exceptional customer service.

Our Client Services Inside Sales Leads are essential to our success, as their commitment to creating a superior client experience significantly impacts our overall performance. We seek a proactive problem-solver with the skills to find innovative solutions to challenges, along with strong people skills, effective time management, and a positive, empathetic outlook.

Key Responsibilities

• Customer Service & Communication

  • Uphold high service standards to create a positive client experience and promote teamwork.

  • Manage, prioritize, and expedite a high volume of emails to ensure timely client responses.

  • Serve as the primary contact for global sales partners and clients on processes, updates, order status, pricing, sample requests, and more.

• Sales Collaboration & Support

  • Partner with Regional Managers and global sales teams to advance sales and lead generation.

  • Work with marketing and sales teams to influence sales and build brand presence.

  • Participate in regular team check-ins and contribute to ongoing sales discussions.

• CRM & Territory Management

  • Manage assigned sales territory’s CRM dashboard to maintain accurate project status, communications, and lead processing.

  • Report CRM status to Client Services and Regional Managers, providing monthly and quarterly updates.

  • Regularly update CRM data, including contact lists and sales information, for accurate forecasting.

• Order Processing & Follow-Up

  • Process orders, payments, reserves, and quotes, ensuring all client requirements are met.

  • Conduct follow-ups with clients on open projects, leads, and quotes.

  • Handle incoming and outgoing client calls, addressing client needs directly.

• Documentation & Reporting

  • Adhere to documentation standards for all projects, orders, quotes, and payments.

  • Prepare and manage sales and lead reports, maintaining consistent data quality.

• Additional Duties

  • Comply with all company policies and procedures, and represent the company's best interests.

  • Take on special projects and additional tasks as assigned by management.

Required Skills & Qualifications

• Client-Centric Mindset: Dedicated to delivering the highest quality service.

• Communication: Excellent verbal and written skills with the ability to simplify complex information.

• Time Management: Exceptional ability to manage time effectively and meet deadlines.

• Work Ethic: Reliable, responsible, and self-motivated, with a team-oriented mindset.

• Attention to Detail: Highly detail-oriented, especially in fast-paced environments.

• CRM Experience: Proficiency with CRM systems is required.

• Industry Experience: Prior experience within the luxury or sales industry preferred.

• Education: Bachelor’s degree preferred.