Client Services Manager - Oliver Inc.

Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day?

Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs!

With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed,reliability and flexibility as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success.

Oliver Inc. is seeking a customer-oriented Client Services Manager to oversee the fulfillment of both the company's and clients' needs by managing the sales support and customer service teams. In this role, you will be responsible for building and maintaining strong client relationships, understanding client needs, and ensuring the delivery of high-quality services.

As the main point of contact between Oliver and its clients, you will work to manage and strengthen long-term business relationships, provide effective solutions, and drive overall client satisfaction. You will collaborate closely with internal departments to ensure seamless service delivery and support our clients' success.

If you are a natural communicator with a passion for customer service, we would love to meet you!

About the Role:

As our Client Services Manager, you will:

• Provide feedback to all internal departments, including Sales, Quality, and Operations, with a concentration on meeting customer expectations and satisfaction.
• Provide training and leadership to client services team.
• Maintain and develop relationships with new and existing customers.
• Aid the entire Sales department with a customer-centric, solutions approach to meet customer specifications.
• Serve as a hands-on working leader managing accounts, independently or with the support of the team.
• Build upon existing accounts to increase the share of the business.

About You:

You're a fit for the role of Client ServicesManager if your background includes:

• A thorough knowledge of printing and packaging techniques, together with a broad knowledge of related technical or administrative areas to apply that knowledge to varied and complex situations.
• An Associate's degree or equivalent is preferred; Bachelor's degree is optimal.
• Seven to ten years' experience in customer service or a similar environment in printing/packaging industry.
• Two to three years of management experience or a combination of management experience and training programs.
• Ability to respond effectively to the most sensitive inquiries and/or complaints and to speak to groups of customers and/or employees.
• Ability to analyze, solve practical problems and deal with a variety of changes in a professional and proficient manner, including in both oral and written form.
• Ability to define problems, collect data, establish facts, and draw conclusions.

Oliver Inc is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

All candidates must submit to pre-employment drug testing prior to the commencement of employment.

Employment is contingent on a negative test result for certain illegal substances in accordance with State Law.