Client Services & Operations Associate - RAZR Marketing, Inc.

LOCATION: Minnetonka, MN - candidates must be in the Twin Cities and will be required to be in-office.


About SellCheck

Have you ever wondered what goes into making highly effective marketing ads, displays, creative materials? Do you love helping Fortune 500, blue-chip companies market their brands more effectively? Are you itching to do something fun and entrepreneurial while working with some of the biggest, coolest brands in the world? If you answered, “YES!” to any of the above questions, we like you! And we think you may like us too. We are SellCheck and we’re looking for an Associate Account Executive to join our team.

What’s SellCheck? SellCheck is a tool for testing creative effectiveness using a combination of behavioral science and marketing expertise. That’s sciency talk for we make sure marketing ads are designed to do what our clients want them to do: sell products and services. We’ve reviewed ads for 1700 brands (some of our active clients include Procter & Gamble, EJ Gallo, Heineken, Barilla, Unilever, and United Health Group), and provide recommendations to make them be the very best they can be. And we do it fast. Within 48 hours fast!

Role Overview

We are seeking a detail-oriented and motivated Client Services and Operations Associate to join our dynamic team. In this role, you will be responsible for managing client data, providing essential support to Account Directors, and collaborating closely with our Client Success (CSX) and Operations Teams. You will be responsible for maintaining accurate and up-to-date client records and data in our CRM and project management systems, ensuring data integrity and consistency across all client interactions and communications, and analyzing data to provide insights that support decision-making processes. This position offers an excellent opportunity to gain hands-on experience in client relationship management, data handling, and strategic support within a fast-paced environment.

As part of your role, you will also help with processing SellCheck reports, including assessing client inputs, assigning report responsibilities, tracking milestones, proofing for quality control, and finalizing database entries.

Role Requirements

● This position will spilt its time between the CSX and Operations Team

● Update and maintain our internal and client-facing project management dashboards via NetSuite,

HubSpot, Monday.com, and Excel

● Coordinate and organize client onboarding, vendor set up, billing and invoicing

● Create and maintain trend reports for internal and external use

● Facilitate and manage project requests from clients, which includes reviewing project submission forms, compiling and routing project materials to the appropriate team contributors, and doing final proofing and quality checks before delivery

● Troubleshoot, problem-solve, and resolve inquiries and requests from internal and external clients

● Ensure a successful client experience with the SellCheck product and team from end to end

Qualifications

● Proven experience in similar role, demonstrating extraordinary attention to detail and organizational skills

● Exceptionally skilled with verbal and written communication skills, including copy editing

● Self-starter that can manage a fast-paced environment with a variety of projects in motion at any one time that require strict deadlines

● Proficient with computers and applications such as Microsoft Office Suite (Excel, PowerPoint, Word, etc.) and Adobe

● Familiarity with Netsuite/Hubspot/Monday.com is desired, but not required

● Resourceful, asks great questions, and utilizes assets available

● Strong ability to multitask and prioritize day-to-day responsibilities, keeping in mind how your work impacts the team’s ability to perform their jobs

● Strong interpersonal and customer service skills

● Strong analytical and problem-solving skills

● Takes pride in quality work and exceeding expectations
 

Education & Experience

● 4-year degree in business, marketing or related discipline or equivalent education experience

● 2 years’ experience in operations and project management and/or marketing and advertising services

About Us

RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we count some of the world’s most recognized brands among our clients. Working across various industries, including healthcare, medical technology, financial services, and retail, we help our clients acquire, retain, and grow consumers by leveraging our proprietary technology platform, FibonacciTM. The RAZR approach is rooted in behavioral science and combines strategy with visual design to create sustainable behavior change within consumer audiences.

With our Clients, Colleagues, and in our Communities, we live our Mission - Be Relevant – “Make a meaningful difference in the lives of others.” At the foundation of our Culture, you’ll find the Core Values of “Be Intentional”, “Embrace the Attitude of How”, and “Enjoy the Ride”, this is a mindset and a commitment to how we show up every day. The RAZR team is driven to pursue the ultimate best outcome for our key constituents. There are no jobs here, just opportunities to serve and make a material impact in the world.

We are an Equal Opportunity Employer, and our employees have unique strengths, experiences, and backgrounds who share a passion for improving people's lives.
 

A job at RAZR is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives out our values every day. These values have made RAZR what it is for years, and today, they are more critical than ever. They keep us connected. They make us a team. They allow us to thrive.

The RAZR Core Values You Live

Be Intentional

● You take action and pursue the ultimate best outcome for RAZR and our clients
● You dig in and understand the details of how the business works
● You run towards, and you don’t run away
● You understand that “whatever it takes” is just that
● You have a plan, and you execute it even when you don’t feel like it

Embrace the Attitude of How

● You understand that problems are simply opportunities to solve them
● You view commitments as promises to be kept...regardless
● You can’t stand not knowing; you have an unquenchable thirst to understand why
● You are an active participant, never a spectator
● You are focused on outcomes and not the time it takes to achieve them
 

Enjoy the Ride

● You are grateful for both life’s challenges and opportunities
● You passionately pursue excellence in everything you do
● You laugh often and don’t take yourself too seriously
● You love change, and living in the gray is energizing to you
● You can't wait to get out of bed in the morning & get on with your day

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