Client Services Support Specialist at Kforce Inc.
Ramsey, NJ 07446
About the Job
- Support is provided via telephone, email, and web ticketing
- Customer Service
- Password Resets, account maintenance, i.e. domain, SAP, BW, MKM, Gmail, etc.
- Adds/Moves/Changes - for new hire/terminations
- Printer installations, software installations
- Access rights on domain - shared folder and domain group access
- Troubleshooting software issues; operating system, SAP, MS Office, Citrix, Browsers
- Remote support using LANDesk/Zoom/Remote Desktop
- Troubleshooting Google email related issues
- Cisco VPN Client/Secure Auth OTP
Requirements:
- High School diploma/GED required; Some college or technical training preferred
- Minimum 5 years of Help Desk/Customer service experience in a high-volume IT environment
- Knowledge of M365 Environment (Email, Teams, SharePoint, and One Drive)
- Strong working knowledge of computer and peripherals and how they interface
- Working knowledge of Help Desk ticketing system(s) (ServiceNow required)
- Strong working knowledge of company policies and procedures related to IT
- Excellent Customer Service experience, along with superior verbal and written communication
- Ability to work in a fast-paced environment
- Ability to work patiently with clients with all levels of technical ability in troubleshooting any/all computer or network related issues
- Ability to work with all levels of management
- Ability to work with multiple teams in troubleshooting issues affecting the enterprise
- Flexibility to work different shifts to provide necessary coverage for our employe
- IT and ITIL related certifications a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
