Client Services Technician - LanceSoft Inc
Foster City, CA 94404
About the Job
Job Title: Client Service Technician
Work Location: Foster City CA 94404
Duration: 06 months
Type Onsite
Overview
As a member of the Client Services team, a Client Service Technician will provide support for client employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.
RESPONSIBILITIES
QUALIFICATIONS
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Employee Benefits:
Work Location: Foster City CA 94404
Duration: 06 months
Type Onsite
Overview
As a member of the Client Services team, a Client Service Technician will provide support for client employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.
RESPONSIBILITIES
- Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack.
- Deploy and maintain end user computers and peripherals.
- Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
- Create, manage, and troubleshoot accounts and access via Active Directory.
- Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience.
- Travel may be required to support various locations within the Bay Area.
QUALIFICATIONS
- 1-3 years of experience in a similar IT Support role.
- Excellent verbal and written communication skills.
- Experience with Active Directory, Google Workspace products, or similar platforms.
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
- Windows, Ubuntu, and macOS troubleshooting experience preferred.
- Experience with Jira / Confluence or similar ticketing and wiki services preferred.
- Excellent critical thinking, problem solving, and prioritization skills.
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Employee Benefits:
- At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
Source : LanceSoft Inc