Client Services Technician - Ursus, Inc.

JOB TITLE: Client Services Technician
LOCATION: Foster City, CA (onsite)
PAY RANGE: $32.00 - $42.86/hr
DURATION: 6 months

TOP 3 SKILLS:

• Strong MacOS and Linux fundamentals
• Troubleshooting experience (not just physical connections, power cycling, and factory reset)
• Experience with Hardware Lifecycle

JOB DESCRIPTION

As a member of the Client Services team, a Client Service Technician will provide support for employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.

RESPONSIBILITIES

• Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack.
• Deploy and maintain end user computers and peripherals.
• Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
• Create, manage, and troubleshoot accounts and access via Active Directory.
• Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience.
• Travel may be required to support various locations within the Bay Area.

QUALIFICATIONS

• 1-3 years of experience in a similar IT Support role.
• Excellent verbal and written communication skills.
• Experience with Active Directory, Google Workspace products, or similar platforms.
• Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
• Windows, Ubuntu, and macOS troubleshooting experience preferred.
• Experience with Jira / Confluence or similar ticketing and wiki services preferred.
• Excellent critical thinking, problem solving, and prioritization skills.

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