Client Site Liaison II - (Laboratory Send-Outs Technician) - ARUP Laboratories
Coppell, TX
About the Job
The Client Site Liaison II works at the client site and acts as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling
The Client Liaison II interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions
Aliquot, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
About ARUP: ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology
Based in Salt Lake City, Utah
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development
Our workforce is committed to the important service we provide to over one million patients each month
We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life
We never forget that there is a patient behind every specimen we receive
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence
Consider joining our dynamic team
Essential Functions Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances Be familiar with all aspects of packing and transport of Category A, Category B Detect and resolve issues related to test or specimen submissions before shipping to ARUP
Receive and initiate calls between the client site and ARUP Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors Assist in distributing technical information, hotlines, test bulletins and company updates to the client Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult Research pending test lists for ARUP specimens Reads, understands and complies with SOP’s related to the position Order and maintain supplies related to ARUP testing, keeps required inventories on hand Employee may be asked to locate ARUP documentation for Public Health reporting
The individual does not report the results to a public health agency Be familiar with CAP, NY and other regulatory agency requirements where applicable Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary Maintain required records and documentation Be competent with Clients LIS, ARUP Connect Other duties as assigned Physical and Other Requirements: Stooping: Bending body downward and forward by bending spine at the waist
Reaching: Extending hand(s) and arm(s) in any direction
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc
Communicate: Frequently communicate with others
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling
Qualifications Education Required + High School Diploma or Equivalent or better Preferred + Associates Degree or better in Biological Sciences + Bachelor's Degree or better in Biological Sciences Experience Required + Bachelor’s degree in science or related with one (1) year of experience in specimen processing, phlebotomy or lab experience in a clinical laboratory setting + Or Associate's degree and two (2) years of specimen processing, phlebotomy or lab assistant experience in a clinical laboratory setting Or one (1) year of specimen processing at ARUP labs + Or High school diploma or equivalent and three (3) years of specimen processing, phlebotomy or lab assistant experience in a clinical laboratory setting + Type 30 words per minute Preferred + Medical Laboratory Technician certification from ASCP + Experience in all areas of Specimen Processing + Experience processing reference laboratory specimens + Experience using ARUP Connect and Lab information systems + Intermediate level computer skills and knowledge including word processing, laboratory information systems and/or hospital information systems Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
41 CFR 60-1.35(c)
