Client Solution Specialist - SLC - Net2Source
Salt Lake City, UT 84123
About the Job
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Job Title: Client Solution Specialist
Location: Salt Lake City, UT 84123
Duration: 12 Months
Pay Rate: $20.84/hour on W2
Schedule: M-F 7AM to 4:30 PM
Position Summary
The Client Solution Specialist is the first point of contact for *** product support to external and internal customers. They play a critical role in the overall customer experience and satisfaction as most of their day is spent talking with customers and providing repair support for ***’s medical devices and safety software. They also manage customer repair requests.
Essential Duties & Responsibilities
• Manage all incoming contacts (phone, email, chat, etc.) per service and support guidelines detailed in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements. Document interactions in appropriate systems.
• Create and manage multiple types of customer service requests, including warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism.
• Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction.
• Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.
• Manage Service Requests (RMAs) for customer-returning medical devices, including acquiring Purchase Orders for billable services.
Knowledge, Skills & Qualifications
• Experience with working in a Customer Call Center environment (1-2 years)
• Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years)
• Experience in troubleshooting biomedical or electro-mechanical devices (1 year)
A high degree of initiative and extremely strong communication skills
• Fluent in English/French for both verbal and written communication
Education and Experience:
• High School diploma or GED equivalent
• Associate of Science in Biomedical Technology or similar preferred
• 1 year minimum, 2 preferred
Minimum Qualifications
• Must be at least 18 years of age
Travel Requirements
• Typically requires travel less than 5% of the time
Physical Requirements and Work Environment
• This is largely a sedentary role.
• This job operates in a professional office environment and routinely uses standard office equipment.
• The position requires the ability to work under pressure and stress common to office environments.
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards and Accolades:
• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards
Shubham Jain
Sr. Pharma Recruiter
Cell: 551-277-5669| Fax: (201) 221-8131|
Email:Jain.Shubham@net2source.com
Job Title: Client Solution Specialist
Location: Salt Lake City, UT 84123
Duration: 12 Months
Pay Rate: $20.84/hour on W2
Schedule: M-F 7AM to 4:30 PM
Position Summary
The Client Solution Specialist is the first point of contact for *** product support to external and internal customers. They play a critical role in the overall customer experience and satisfaction as most of their day is spent talking with customers and providing repair support for ***’s medical devices and safety software. They also manage customer repair requests.
Essential Duties & Responsibilities
• Manage all incoming contacts (phone, email, chat, etc.) per service and support guidelines detailed in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements. Document interactions in appropriate systems.
• Create and manage multiple types of customer service requests, including warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism.
• Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction.
• Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.
• Manage Service Requests (RMAs) for customer-returning medical devices, including acquiring Purchase Orders for billable services.
Knowledge, Skills & Qualifications
• Experience with working in a Customer Call Center environment (1-2 years)
• Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years)
• Experience in troubleshooting biomedical or electro-mechanical devices (1 year)
A high degree of initiative and extremely strong communication skills
• Fluent in English/French for both verbal and written communication
Education and Experience:
• High School diploma or GED equivalent
• Associate of Science in Biomedical Technology or similar preferred
• 1 year minimum, 2 preferred
Minimum Qualifications
• Must be at least 18 years of age
Travel Requirements
• Typically requires travel less than 5% of the time
Physical Requirements and Work Environment
• This is largely a sedentary role.
• This job operates in a professional office environment and routinely uses standard office equipment.
• The position requires the ability to work under pressure and stress common to office environments.
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards and Accolades:
• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards
Shubham Jain
Sr. Pharma Recruiter
Cell: 551-277-5669| Fax: (201) 221-8131|
Email:Jain.Shubham@net2source.com
Source : Net2Source
