We know a lot about investing and are certain there’s no better investment a company can make than in its employees. People don’t just drive a company; they are the company. When people work at their best, companies do too. Morgan Stanley at Work, a division of Morgan Stanley Wealth Management, provides workplace financial solutions that build employee financial confidence, foster loyalty, and help our corporate clients attract and retain top talent. Our end-to-end offering spans Equity, Financial Wellness and Retirement Solutions. Plus, we provide all employees with Financial Empowerment, so they have the knowledge, tools and support needed to make the most of their workplace financial benefits.

What you’ll be part of – our Morgan Stanley at Work culture:

At Morgan Stanley at Work, we walk the talk. We have created a place for our employees to learn, achieve and grow – a place for people to build a career where you can thrive both personally and professionally. We are passionate about exceeding our clients’ expectations and helping them succeed. We are fearless in taking on new challenges that deliver exceptional results. We believe amazing things can happen when we work together in an environment where everybody has a true sense of belonging and their ideas are heard.

We value differences and are committed to providing a work environment where our people can do their best work. We look for people who are problem solvers, empathetic listeners, team players and inclusive leaders. We are committed to your growth and development, and your entire employee experience. We recognize that our people and culture are the keys to our success. We invite you to explore how you can be an integral part of our team.

Global Equity Solutions:

Global Equity Solutions is responsible for the engagement, onboarding and day-to-day service management of corporate clients and their equity administration plan terms and associated service offerings for both public and private markets.

Client Success Management:

Client Success Management (CSM), which is part of the Service Delivery organization, provides ongoing corporate client stock plan servicing for corporate clients who choose to outsource the support of critical functions of equity compensation, as well as those who elect to maintain administrative responsibilities within their corporation.  Operating with deep business acumen and robust platform knowledge, the CSM organization supports corporate clients with daily, monthly, and annual event processing and case management.  Team members research and respond to client inquiries and issues, in a timely manner, complying with internal SLAs and ensuring a positive client experience.  Operating with a “One team” mindset, the CSM organization supports the new client Onboarding and Go-to-market teams with servicing inquiries for seamless client support.  The mission of the Client Success Management organization is to deliver best in class service through optimal platform engagement, flawless execution, and trusted partnerships with our clients.

Client Success Associate Role:

The Client Success Associate is an operational role within the Client Success Management Processing Center, executing repeatable tasks associated with stock plan administration events, processes, and data changes for corporate clients across Morgan Stanley at Work’s equity administration platforms.

Client Success Associate Responsibilities:

·        Performs daily client procedures including but not limited to processing daily trades, assessing import errors and related fixes, and administering trade and pre-trade clearances

·        Performs monthly functions including, but not limited to monthly balancing

·        Performs/assists Client Success Managers in the processing of Restricted Stock Releases or Stock purchases, as necessary

·        Manages changes to Employee Stock Purchase Plan Enrollment, Online Grant Agreements, and Equity Plan reporting

·        Processes timely and accurate data updates, data manipulation and data management by updating software per client instruction

·        Identifies errors and potential issues, working collectively with other team members and internal stakeholders to find solutions; tracks open issues to resolution

·        Effectively documents and maintains client processes

·        Monitors queues for new case assignments using tools such as Salesforce.com and Zendesk. Utilize Salesforce.com application to create and mark completion of cases, document solutions, and update client records

·        Develops and maintains long term client relationships, actively managing customer expectations to ensure maximum satisfaction with products and services

·        Provides responses to customer inquiries in a manner that drives client satisfaction by consistently meeting SLAs

·        Research and documents solutions for issues raised by clients

·        Troubleshoots and answers platform questions using probing and interview style questions

·        Participates, as needed, in product testing and validation using product knowledge to identify and document bugs as well as suggest enhancements

·        Any other activities as determined by organization