Client Success Director - Emplova

Director of Client Success will serve as a day-to-day single point of contact for clients as a resource and advisor in all areas of human resource matters including but not limited to implementation, payroll, new hire on-boarding, termination, employee handbook creation, training, software expert, investigating questions ensuring clients are in compliance with all applicable federal, state and local laws, performance management, coaching, along with the following responsibilities: 

• Continually analyzes client needs to develop appropriate Human Resources, Training, and Benefit offerings to increase client satisfaction and retention to enhance business performance. 

• Ensure a smooth on-boarding and implementation experience for new clients and newly hired employees.

• Act as client’s single point of contact and liaise with internal EMPLOVA departments for matters related to WC, EPLI, payroll, retirement, reporting and other related areas. 

• Conduct live and webinar-based trainings for employees during client onboarding and annual open enrollment, and client trainings related to EMPLOVA’s platform usage and procedures. 

• Knowledge of and ability to explain and provide guidance on clients’ payroll, benefit billing, reporting and best practices in operations. 

• Identify process improvement possibilities and participate in improvement efforts, sharing best practices and ideas across practices. 

• Coach clients on employee relations matters including employee concerns, management of performance issues, exit strategies, selected recognition, etc. 

• Provides vision and expertise to relevant program/policies, and develop healthy respectful client working relationships. 

• Manage and support the Sales team by providing technology demonstrations for clients and prospects on services, including HRIS, payroll, benefits, performance management, recruiting, screening and selection services. 

• Foster relationships with Clients and Brokers. 

• Work with Marketing department in creating and finalizing new marketing content to be used for clients and potential clients.

• Ensure accurate processing of client payrolls in accordance to specified deadlines.

• Set-up and ongoing maintenance of Time an Attendance platform.

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