Client Success Leader, North America - Aon Corporation

Client Success Leader, North America

Aon’s Data Solutions team provides clients with the data, analytics and advice required to help them make better human capital decisions that ultimately transform businesses, communities, and individuals.

The Opportunity

Reporting into the Global Head of Data Solutions, the NA Client Success Leader will collaborate closely with Industry Leaders, Sales, Commercial Operations, Product Operations, and Product Management to provide our clients with an exceptional experience.

The NA Client Success Leader is responsible for building client trust by managing the end-to-end client experience journey including daily support, on-boarding, training, product materials, submission compliance, data review integration and platform engagement. The leader will partner closely across different functional areas to ensure a seamless client experience.

Responsibilities

• Managing a large portfolio of clients and Client Success Managers
• Setting the strategy and management of the client experience including proactive and routine client engagement to increase value from our products and solutions.
• Providing daily support to clients on job matching, publication trends, the data lifecycle, and overall platform experience.
• Using scaled digital tools, responsible for ensuring that all client inquiries receive a timely, accurate and consistent response.
• Responsible for ensuring that all data obligations as part of participation are fulfilled including on-time data submissions, full census is provided, and all necessary compensation and company information is provided (e.g., long-term incentives, private equity data) for a portfolio of clients.
• Partner closely with the data management team on managing the data review life cycle, ensuring internal service level agreements on the review lifecycle are met.
• Support and lead on job matching activities for clients, as required.
• Leads a team of industry aligned client success portfolio managers who have deep industry knowledge covering compensation and organizational structures.
• Gather feedback covering job coverage, product structure, platform features, and any other client observations into the feedback loop across other functional teams.
• Partners with other regional Client Success leaders on ensuring an incredible experience for the global Client Success team.

Requirements

• Extensive experience in client relationship management roles.
• Exceptional communication skills coupled with ability to simplify and summarize complex information based on client or product scenarios.
• Ability to partner and manage senior leadership stakeholders across functions and regions.
• Experience leading teams that support digital platforms and products.
• Advanced data and analytics background.
• Expertise in human resources or compensation preferred.
• Strong track record of inspiring and leading teams and developing talent.
• Experience managing large-scale change management initiatives with internal and external partners.

Leadership Qualities

• Models a "one-firm" mentality and commitment to our firm’s purpose.
• United through trust as one inclusive, diverse team.
• Client-centric growth orientation.
• Committed to uniting diverse stakeholders around a common vision.
• Dedicated to making our colleagues and clients successful.
• Passionate about Inclusion & Diversity.

We offer you

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com 

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $240,000 to $275,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.

The salary range reflected is based on a primary work location of [State/Region].  The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

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