Client Success Manager - KENTECH CONSULTING INC

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions

VALUE

In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values

• People Focused: We are client focused and results-driven.

• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.

• Fact Finders: We are passionate investigators for discovery and truth.

• Community Partnerships: We believe there is no greater power for transformation than delivering on what a communities and employees care about.

IMPACT

As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

We are seeking a passionate and results-driven Client Success Specialist to drive success and satisfaction across our customer base. In this role, you will build and maintain strong, long-term relationships with your assigned portfolio of customers, ensuring their needs are met and exceeded.

Key Responsibilities:

• Serve as the primary point of contact for all customer-related matters, ensuring smooth communication and resolution of any issues.
• Develop and maintain strong, enduring relationships with key business executives and stakeholders, acting as a trusted advisor.
• Collaborate with cross-functional teams, including marketing, sales, and product development, to deliver tailored solutions that align with customer needs.
• Oversee customer onboarding and training, ensuring that customers are fully engaged and realize the value of our solutions.
• Analyze customer data to optimize their experience and ensure consistency in service delivery.
• Identify opportunities for upselling and work closely with sales and operations teams to achieve growth objectives.
• Manage customer activations, ensuring that new customers are delighted and go live as quickly as possible.
• Address high-severity requests or escalations with urgency and effectiveness.
• Contribute to the success of the customer success team by sharing best practices and supporting team initiatives.
   

• Over 3 years of proven, dependable experience in customer success and account management within the background check investigations industry.
• Experience in building out Client Success SOPs and departments.
• Strong written and verbal communication skills, with the ability to effectively engage with stakeholders at all levels, both internal and external.
• Proficient in CRM and marketing automation solutions, with hands-on experience using TAZWorks and HubSpot.

Soft Skills:

• Communication: Ability to clearly convey ideas and updates, ensuring all stakeholders are informed and engaged.
• Adaptability: Flexibility to manage evolving customer needs and adjust strategies as necessary.
• Relationship Building: Proven ability to establish and nurture long-term relationships with customers, earning their trust and confidence.

Nice to Have:

• Basic knowledge of HTML and Adobe Suite.
• BA/BS degree in Business or Marketing or equivalent experience.

• Remote and Full-Time
• PTO
• Flex Time
• STD/LTD
• Life Insurance
• Profit Sharing
• Health, Vision, and Dental

Starting Pay: 45,000.00/YEAR

We look forward to receiving your application! All of your information will be kept confidential according to EEO guidelines.

KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.