Client Success Manager (MA Region - Remote) - Clarest Health

At Clarest Health, we are dedicated to transforming patient care by providing innovative and efficient pharmacy services to healthcare facilities. Our commitment to excellence ensures that our automated dispensing solutions streamline medication management, improve patient outcomes, and enhance the overall efficiency of healthcare operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.

The Client Success Manager operates independently in a field-based role, serving as the primary contact between facility staff/management and our pharmacy. Responsibilities include maintaining ongoing communication through site visits, phone calls, and emails, as well as involves resolving concerns, training facility staff on pharmacy policies and processes, and introducing new procedures.

Location: Massachusetts region (hybrid/travel role)

Salary: Competitive Salary Range (based upon experience and skillset)

Schedule: Monday thru Friday

Travel Requirement: 70-90% travel

Transportation: A valid driver's license is required for this position

What We Offer:

·           Comprehensive Medical, Dental and Vision Insurance (as low as $13.33/pay)

·           Paid Time Off

·           Free Virtual Care – Telemedicine

·           401k with company match

·           Referral Bonuses

·           Life Insurance

·           Make a difference in the lives of others!

·           We are growing and that means more opportunities

Key Responsibilities:

• Build and nurture relationships with key facility stakeholders such as Administrators, Executive Directors, Directors of Nursing, Clinical and Operational Leaders, and Owners/Operators within assigned accounts and territories
• Serve as the main point of contact for assigned accounts, ensuring client-centric relationships and achieving client success metrics through effective communication and coordination
• Conduct regular and strategic facility visits and outreach to ensure timely solutions and the achievement of key performance indicators (KPIs)
• Provide in-depth quarterly business reviews, demonstrating mastery of the company's value proposition and delivering valuable insights to clients
• Partner in monitoring KPIs and client metrics, identifying areas for improvement to drive client success
• Collaborate with internal teams, including pharmacy operations, finance, billing, sales, technical support, and others, to ensure seamless service delivery and effective solutions
• Stay updated on industry trends, regulations, training, and educational offerings. Proactively communicate and facilitate the adoption of emerging programs and service lines within assigned accounts
• Provide comprehensive product demonstrations, in-service training sessions, and ensure all client requirements are met
• Ensure compliance and act with integrity as a client advocate, effectively communicating needs, feedback, and recommendations for improvement
• Maintain accurate client records, activity logs, and other documentation within the CRM and operating systems
• Ensure successful client onboarding, program offerings, service implementation, and handle customer service activities, including complaint resolution
• The ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

Qualifications:

• Bachelor’s degree in healthcare management, Pharmacy or related field
• Pharmacy certification or nursing license preferred (must be in good standing)
• 3+ years of experience and proven success in similar account management positions
• Must reside within the Massachusetts region/territory
• A valid driver's license is required for this position, as travel will be a regular part of the job responsibilities

Skills + Abilities:

• Effective verbal and written communication
• Exceptional leadership and motivational skills
• Strong problem-solving abilities
• Customer service focus
• Exceptional organizational skills
• Ability to communicate with and teach staff
• Problem-solving skills with experience in developing training materials
• Dependable and flexible
• Ability to function independently and handle pressure with multiple tasks and deadlines

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.