Client Success Specialist - GoCo

Notice to Applicants: We value your privacy and security. At GoCo, we do not request any Personally Identifiable Information (PII), such as Social Security numbers or bank details, during our application process. Applicants are encouraged to apply directly from our certified, secured careers page: https://www.goco.io/careers#open-positions.

Our mission at GoCo is to help small businesses spend less time on manual, HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!

About this role:

The Client Success Specialist role is an exciting opportunity to work on solving client problems on our front line team. This role works closely with our Client Success Managers to provide exceptional service to our valued clients and will ensure each assigned client gets maximum utilization out of GoCo. We are looking for an adaptable self-starter, who is eager to learn and will be excited to advocate for their clients. Because we are a small tech start-up, your contributions will have a high impact on the business giving you great purpose. You will be part of our Client Success team, and you will have tremendous opportunity to grow and develop in this role. 

What will I be doing?

• Triaging tickets that come through the Client Success inbox 
• Escalate client issues 
• Complete tasks, projects and tickets assigned to you based 
• Managing day to day tasks for assigned client accounts
• Host ongoing support calls and attend ongoing client meetings
• Reviewing EDI discrepancies and third party administrator issues
• Timely responses that meet KPI requirements
• Creating bug tickets, enhancements, and product asks on behalf of your assigned clients

Necessary Skills

• Experience in client-facing roles
• Comfortable troubleshooting and critical thinking on the spot
• Knowledge of Microsoft Office and Google Suite
• Familiarity with a client management software, we use Hubspot
• Extremely organized and detail oriented
• Industry knowledge, specifically in human resources, benefits and/or software, is a big plus
• Excellent verbal and written communication skills
• Ability to work autonomously and independently
• A love of creative problem solving
• Collaborative, positive attitude, and self-motivated

Benefits and Perks

• Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
• Equity/Stock options
• Flexible paid time off
• Paid parental leave

More reading, for your leisure

A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful.Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!

You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.

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