Client Support Administrator at General Dynamics Information Technology

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Active Directory (AD), Client Service, Help Desk Support

Certifications:

MCSA + Security - Microsoft, Security+ - CompTIA

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Client Support Administrator CLC 8

Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Support Administrator joining our team to provide installation, maintenance, and troubleshooting support of information systems.

HOW A CLIENT SUPPORT ADMINISTRATOR WILL MAKE AN IMPACT
● Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
● Performs technical tasks and assists with the completion of milestones associated with specific projects
● Provides solutions to technical problems of moderate scope and complexity.
● Prepares and maintains documentation for processes and procedures related to computer systems and operations
● Provides incident response and performs customer support tasks
● Apply associate-level “hands on” work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.

 
WHAT YOU’LL NEED TO SUCCEED:
● Education: High School Diploma/GED
● Required Experience: 1+ years of related experience
● Required Technical Skills: Experience in installing/deleting of client level software.

CERTIFICATIONS: Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

• Security+

• Microsoft Certified Solutions Associate (MCSA) – Desktop or equivalent

● Security Clearance Level: SECRET
● Required Skills & Abilities: Experience implementing/installing software patches, security fixes, and service release of workstation.
● Preferred Skills: Experience interacting with military personnel.
● Location: On Customer Site
● US Citizenship Required: CLEARANCE

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

***********************************************************

#DefenseOCONUS

***********************************************************

Client Support Administrator

CERTIFICATIONS: Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

• Security+

• Microsoft Certified Solutions Associate (MCSA) – Desktop or equivalent

GENERAL EXPERIENCE:

Must have associate level of “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.

SPECIALIZED EXPERIENCE:

Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.

Job Profile Summary

JOB PROFILE SUMMARY (INTERNAL REFERENCE ONLY):
Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware

GDIT JOB DESCRIPTION:
Performs technical tasks and assists with the completion of milestones associated with specific projects
Provides solutions to technical problems of moderate scope and complexity
Provides installation of and troubleshooting support for systems applications and related peripheral hardware
Deploys new hardware, software, and the upgrade of existing installations
Prepares and maintains documentation for processes and procedures related to computer systems and operations
Provides incident response and performs customer support tasks
EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience
------------------------------------------------------------------------------------------------------------
Certification:   IAT Level II; #A+; MCSA Windows 10 or newer, IAT Lvl II Sec+ CE

Clearance: Secret

The likely hourly rate for this position is between $29.09 - $39.35. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.