Client Support Representative - Maine Health

Position Summary

• This positionis a part of our Hybrid Work From Home Initiative. After training this position will have a hybrid work option providing the ability for the employee to work from home a few days a week and on site in office a few days a week.

• Handles all incoming calls, identifies client needs and responds accordingly. Regularly monitors problem sheets and maintains computerized client problem tracking. Acts as a liaison between clients and the clinical laboratory. Performs internal client account maintenance. Uses laboratory information systems to input and obtain relevant patient information.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education:Completion of high school or equivalent is preferred. Health care experience or post high school education in health care, laboratory sciences (MLT or MT) or equivalent sciences preferred.Working knowledge of medical terminology and reference laboratory operations required.
• License/Certifications: N/A
• Experience:See "Education"
• Working knowledge of word processing software (e.g. Word) and be able to learn and work efficiently with a variety of laboratory computer systems.
• Oral and written communication needs to be professional, clear and concise.
• Successfully demonstrates competencies in the position in accordance with the established assessment for the position.
• Must be able to work any shift, holiday and/or weekend as needed.
• Must be able to travel among company sites as needed.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.