Client Technology Analyst - FT - Days - MHW - Memorial Healthcare System
Miramar, FL
About the Job
Location:
Miramar, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
This position is responsible for supporting the Client Technology deployed throughout the Healthcare System for the utilization of corporate business and clinical applications and workflows. Provides day -day support of technology deployed throughout the facilities. Performs system configuration including the design, building, testing, debugging and installation.
Responsibilities:
Independently provides support for client incidents, researching and working with cross-functional teams to identify, document, and resolve incidents.If supporting construction projects: Defines the components of the due diligence assessment activities to ensure all technology requirements are incorporated into site reviews for accurate technology requirement identification as inputs to forecasting and budgeting activities.Contributes to inventory documentation, disaster recovery, trouble shooting documentation for client support staff.Supports client OS and applications such as Windows, Linux, iOS, Microsoft, and other technology.Independently coordinates with cross-functional teams, vendors, departments for the installation technical requirements, working with cross-functional internal teams and vendors to bring solutions and services to the organizations.Maintains trouble shooting documentation for client support teams.Consults with users, administrators, analyst and engineers to identify business and technical requirements for proposed system modifications or technology purchases.Assists in the development, testing of complex hardware, software to provide efficiency, reliability technical solutions.Participates in the analysis, audits, both internal and 3rd parties for the technical environment.
Competencies:
ACCOUNTABILITY, ACCURACY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, EQUIPMENT MAINTENANCE, PROBLEM SOLVING, PROJECT MANAGEMENT (IT), RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, SYSTEMS ADMINISTRATION, TEAM WORK
Education and Certification Requirements:
Associates (Required)Information Technology Certification - Professional Association (PROFESSIONAL ASSOC)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: Minimum 3 years of relevant experience. Relevant work experience may substitute for education requirement. Other Information: Must possess A+ certification or must obtain within one year of hire.Additional Education Info: in Information Technology, Computer Science, or related field.Additional Credential Info: A+ certification preferred
Working Conditions and Physical Requirements:
Miramar, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
This position is responsible for supporting the Client Technology deployed throughout the Healthcare System for the utilization of corporate business and clinical applications and workflows. Provides day -day support of technology deployed throughout the facilities. Performs system configuration including the design, building, testing, debugging and installation.
Responsibilities:
Independently provides support for client incidents, researching and working with cross-functional teams to identify, document, and resolve incidents.If supporting construction projects: Defines the components of the due diligence assessment activities to ensure all technology requirements are incorporated into site reviews for accurate technology requirement identification as inputs to forecasting and budgeting activities.Contributes to inventory documentation, disaster recovery, trouble shooting documentation for client support staff.Supports client OS and applications such as Windows, Linux, iOS, Microsoft, and other technology.Independently coordinates with cross-functional teams, vendors, departments for the installation technical requirements, working with cross-functional internal teams and vendors to bring solutions and services to the organizations.Maintains trouble shooting documentation for client support teams.Consults with users, administrators, analyst and engineers to identify business and technical requirements for proposed system modifications or technology purchases.Assists in the development, testing of complex hardware, software to provide efficiency, reliability technical solutions.Participates in the analysis, audits, both internal and 3rd parties for the technical environment.
Competencies:
ACCOUNTABILITY, ACCURACY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, EQUIPMENT MAINTENANCE, PROBLEM SOLVING, PROJECT MANAGEMENT (IT), RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, SYSTEMS ADMINISTRATION, TEAM WORK
Education and Certification Requirements:
Associates (Required)Information Technology Certification - Professional Association (PROFESSIONAL ASSOC)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: Minimum 3 years of relevant experience. Relevant work experience may substitute for education requirement. Other Information: Must possess A+ certification or must obtain within one year of hire.Additional Education Info: in Information Technology, Computer Science, or related field.Additional Credential Info: A+ certification preferred
Working Conditions and Physical Requirements:
- Bending and Stooping = 60%
- Climbing = 60%
- Keyboard Entry = 60%
- Kneeling = 60%
- Lifting/Carrying Patients 35 Pounds or Greater = 20%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 60%
- Lifting or Carrying > 75 lbs Non-Patient = 20%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
- Pushing or Pulling > 75 lbs Non-Patient = 20%
- Reaching = 60%
- Repetitive Movement Foot/Leg = 20%
- Repetitive Movement Hand/Arm = 20%
- Running = 0%
- Sitting = 60%
- Squatting = 60%
- Standing = 60%
- Walking = 60%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 60%
- Distinguish Color = 60%
- Seeing - Far = 40%
- Seeing - Near = 60%
- Bio hazardous Waste = 20%
- Biological Hazards - Respiratory = 20%
- Biological Hazards - Skin or Ingestion = 20%
- Blood and/or Bodily Fluids = 20%
- Communicable Diseases and/or Pathogens = 20%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 60%
- Gas/Vapors/Fumes = 20%
- Hazardous Chemicals = 20%
- Hazardous Medication = 0%
- Latex = 0%
- Computer Monitor = 60%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 20%
- Hazardous Noise = 20%
- Heating Devices = 0%<
Source : Memorial Healthcare System
