Climbing Center Coordinator - Hoover Met Complex - The Sports Facilities Companies
Hoover, AL
About the Job
CLIMBING CENTER COORDINATOR - Hoover Met Complex
Sports Facilities Management, LLC
LOCATION: HOOVER, AL
DEPARTMENT: CLIMBING CENTER
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC)and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Climbing Center Coordinator will be responsible for the day-to-day business operations and logistics of the Hoover Met Complex Climbing Center.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Recruit, train, schedule and supervise part-time staff
- Train all Climbing Center staff on safety, systems, and procedures
- Provide supervision and work non-traditional hours (evenings, weekends, holidays, and during special events)
- Greet all guests and complete check-in procedures
- Prepare, forecast, and monitor budget
- Responsible for processing payments and reporting
- Oversee the reporting of weekly sales reports and usage reports
- Effectively collaborate with Finance Manager on all aspects of the budget and adhere to approved budget
- Promote memberships, birthday parties, team building events, and special events
- Responsible for maintaining equipment in good working order
- Be knowledgeable about pricing, events offered, equipment, and all climbing structures
- Know and enforce the facility's safety policies and procedures
- Properly use facility software to effectively manage membership, programming, and space rental
- Maintain a clean and organized Climbing Center
- Track and report maintenance and cleaning issues
- Update operations manual as needed
- Additional duties as assigned by management
MINIMUM QUALIFICATIONS:
- Ability to work productively with a wide variety of ages
- Flexible work schedule (e.g. nights, weekends, holidays)
- Excellent communication skills, both verbal and written
- Must have excellent guest service skills
- Ability to maintain focus in a high-volume, fast-paced environment
- Must be detail-oriented and have outstanding organizational skills
- Prior experience supervising staff (preferred)
- Ability to multi-task and prioritize
- Ability to remain calm and focused in demanding and challenging situations
- Commitment to the safety and well-being of others
- Must be 18 years of age or older
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 40 pounds waist high
- Must be able to stand for long periods of time
- Must learn and demonstrate proficiency in all climbing equipment and procedures
- Must become proficient with computers, barcode scanners, webcams, and online waivers
- Must comply with all safety standards
- Facility has intermittent noise