Clinic Coordinator, Lead, Primary Care, Full-Time, Days - The University of Chicago Medicine

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Lead Clinic Coordinator with our Primary Care clinic in Hyde Park. 

In this role, the Lead Clinic Coordinator functions as the lead employee of clerical staff in the clinic and is responsible for the smooth flow of clerical activity. They perform supervisory, reception, and clerical duties on considerable difficulty. The job involves extensive utilization of Hospitals’ systems and constant interaction with patients, physicians, and other members of the Hospitals’ staff.

Essential Job Functions:

• Orient and train new clerical staff, including clinic coordinators, appointment coordinators, and file clerks. Supervise the daily work of clerical staff, including float coordinators, assuring that all tasks related to patient visits are performed completely, efficiently, effectively, and pleasantly. Assist in the selection and assessment of clerical employees; participate in disciplinary actions as required
• Champion the staff towards achieving high quality metrics and maintaining a high level of staff engagement for the betterment of the clinic and its patients
• Assure that medical records, films, and test results are available prior to patient visits.
• Manage physicians’ templates in automated scheduling system to ensure physician and patient satisfaction with scheduling process
• Oversee discharge and billing processes, and ensure that all financial encounter information is obtained in a timely and accurate manner
• Obtain authorization for treatment from managed care organizations, collect referrals from patients, enter information into the EPIC database and forward original to billing for appropriate recording. May serve as point of contact for pre-certification/pre-authorization of visits and/or procedures in clinic for managed care patients. Explain self-pay ramification to patients; direct patients to Outpatient Services

Required Qualifications:

• A high school diploma or equivalent from an accredited academic body
• 4+ years of experience in Customer Service in a healthcare setting
• Knowledge of medical terminology

Preferred Qualifications:

• A completed college degree
• Experience as a clinic coordinator
• Experience as a supervisor
• Knowledge of hospital information systems

Position Details:

• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Days 
• Position Location: Onsite
• Unit/Department: Primary Care
• CBA Code: Non-Union

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.