Clinic Coordinator at Pinnacle Treatment Centers

Clinic Coordinator

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Aegis / Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Clinic Coordinator, you will assist the clinic manager with the day-to-day operations of the clinic, as it relates to the patients, staff members and the facility. You will be the face of the front office. You will register patients, create appointments, collect payments, and escort patients throughout their visit to your clinic. You will also help provide a positive experience for every patient during their visit.

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

 Requirements:

• Minimum high school diploma or equivalent
• Must possess a current medical assistant certification from an accredited teaching school and/or provide transcripts, license, certificate, or equivalent clinical experience and training appropriate for below-mentioned requirements and responsibilities.
• Must have no history of licensure revocation.
• Management experience, and/or management and supervisory skills, preferably in the Drug Rehabilitation and/ or behavioral/mental health fields.
• Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes.  Localized travel may be required for this role.

Responsibilities:

• Assist with the day-to-day operations of clinic, as it relates to the patients, teammates and the facility.
• Report inappropriate behavior and misconduct of other teammates to the Clinic Manager, Talent/ Human Resources, Compliance, and Corporate Directors as appropriate according to the situation.
• Assist with the training and supervision of clinic teammates, as detailed in the relevant training curriculums and literature.
• Provide teammates with direction and feedback in full detail and regularly. When necessary, document such interactions to allow Clinic Manager to hold the teammate accountable.
• Assist the Clinic Manager with the oversight of the front office team and activities, especially as it relates to customer service, scheduling of patients, collection of fees, handling of funds, verification of eligibility, processing of billing, data entry (e.g., OMS), etc.
• Assist the Clinic Manager with the oversight of the back office and lab team and activities, especially as it relates to admissions/intakes of patients, medical examinations, discharges, completion of documentation (e.g., super bills, etc.), handling of UA screening, bloodwork, and BAs.
• Assist the Clinic Manager with the oversight of the dispensary and management of medication inventory, especially as it relates to daily/monthly/annual reconciliations of medications, the ordering and dispensing of medication, handling of take homes, handling of returned medication, and courtesy doses.
• Assist the Clinic Manger with the oversight of counselors and clinical services, especially as it relates to assignment of patients and adjustment of caseloads, review of patient documentation (for compliance and accuracy), review of PHASE reports (e.g., UA, etc.) and the implementation of Clinical Risk Management and Relapse Prevention policies, participation in case conferences, peer review and fair hearings, implementation of clinical training and medical lectures.
• Assist the Clinic Manger with HR management, especially as it relates to the state labor codes, time tracking and attendance, teammate relations, processing of compensation and benefits, actions, bonuses, as well as attending team meetings.
• Assist with efforts to improve customer services, especially as it relates to the development of a local PAAG, keys to Recovery support groups, handling of financial aid requests, etc.
• Assist with community relations and outreach related activities, especially as it relates to attendance of providers meetings, conducting of presentations and open houses, meetings with local government and providers, etc.
• Assist with the maintenance of the clinic and management of the facility, especially as it relates to compliance with OSHA, daily inspections of facility, removal of all obstacles or hazards, conducting of mandatory audits, inspections, drills and training of teammates, oversight of utility and services contractors (e.g., landscaping, janitorial).
• Assist with the development of clinic annual and quarterly plans for performance improvement, as well as annual budgets. Participate with the Clinic Manager with their discussions with Department Directors regarding the clinic’s goals and objectives. 
• Assist with the plan's implementation, follow-up, progress reports, and outcome measuring.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned.

Join our team. Join our mission.

Education

• High School/GED or better

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.