Clinic Manager - Xpress Wellness Urgent Care

Xpress Wellness Urgent Care is seeking an experienced and motivated individual to join our team as a Clinic Manager for our Andover clinic. As a Clinic Manager, you will be responsible for managing all aspects of clinical operations for a designated area within the region.

Xpress Wellness offers a great working environment with state-of-the art urgent care facilities, attractive work schedules, competitive wages and incentives, comprehensive insurance benefits including medical, dental, life, vision and disability. Xpress Wellness offers a 401k retirement plan with generous company match. Helping people get better is our business so taking care of our people is critical to our success.

Key Tasks and Responsibilities:

• Manage overall clinic operations to achieve quality metrics, control operational costs, and meet budgeted EBITDA targets
• Ensure clinics are adequately staffed during regular hours and special events
• Maintain operational readiness of facility equipment, ensuring it is safe, operational, and clean
• Oversee front office activities, including reception area, mail distribution, and inventory control
• Resolve billing holds, approve financial refunds, and correct accounting errors originating from multiple sites
• Monitor and manage supply inventories to ensure each clinic has adequate supplies
• Coordinate facility maintenance, equipment repairs, and other vendor services for assigned locations
• Develop monthly staff schedules, review timecards, and provide input for payroll calculations
• Perform front-end registration and clinical tasks as needed in case of employee absence or high patient volume
• Select, train, supervise, and develop employees, ensuring they are equipped to perform their jobs
• Enforce clinic policies and procedures through performance management and ensure staff licenses are current
• Travel to other locations as assigned
• Perform any other duties as assigned

Skills and Attributes:

• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Previous training in HIPAA, bloodborne pathogens, COR, and emergency procedures
• Proficiency in common computer programs such as Microsoft Office, Internet, and Email
• Superior customer service skills to handle escalated issues
• Ability to lift approximately 15-20 lbs
• Valid driver's license

Education/Experience:

• Bachelor's degree or equivalent experience
• At least 1 year of previous experience in a supervisory or management position

Requirements

Skills and Attributes:

• Good planning and organizational skills.
• Well-developed interpersonal and communication skills.
• Previous training in HIPAA, bloodborne pathogens, COR and emergency procedures.
• Proficient and able to train others in common computer programs, such as Microsoft Office, Internet and Email.
• Superior customer service skills to handle escalated issues.
• Ability to lift approximately 15-20 lbs.
• Must have a valid drivers license.

Education/Experience:

• Bachelor's degree or equivalent experience.
• At least 1 year of previous experience in a supervisory or management position.

Benefits

Xpress Wellness offers a great working environment in state-of-the art urgent care facilities with the following perks:

• Work-life balance with a flexible schedule.
• Competitive pay.
• Bonus Potential
• Generous PTO.
• Health.
• Dental.
• Vision.
• Retirement package with employer match.
• Short-term disability + long-term disability options.
• Life insurance.