Clinic Receptionist - 1.0 FTE - Prairie Ridge Health

PRH is looking for a team member to join our Prairie Ridge Health Clinic in the role of Clinic Receptionist. The position is 1.0 FTE (40 hours a week.) Individuals will begin training in Columbus and then transition to the Sun Prairie Clinic once it has opened (tentatively October 2024).This position will be responsible for obtaining and recording accurate and complete information upon patient registration...    

Job Description:

The Clinic Receptionist is the first point of contact and is expected to demonstrate a high level of customer service while working with patients, physicians, office staff, and clinicians to obtain complete demographic information and procedure information to accurately register and schedule patients for clinic appointments and hospital procedures.  The Clinic Receptionist is responsible for obtaining and recording accurate and complete information upon patient registration. The Clinic Receptionist effectively communicates scheduling information to internal and external customers, while maintaining a focus on customer service and patient confidentiality. Other responsibilities include verifying insurance eligibility, collecting deposit requirements, preparing and distributing daily reports and other clerical duties. Position will also complete other special projects and tasks as assigned by the Manager or Director of Clinic Operations.

Education Requirements:

• High school diploma or equivalent required.
• Requires proficiency in the use of computer software. 
• Excellent verbal and written communication skills required in order to communicate effectively with patients, physicians, medical office staff, visitors and other employees.
• Previous knowledge of health insurance products and benefits preferred.
• Must demonstrate professionalism, assertiveness in requesting payments and exceptional customer service skills.
• Good spelling and knowledge of basic medical terminology is required.
• Must demonstrate the ability to work independently in a fast paced environment with constant interruptions.
• Must have previous experience in a customer service oriented position.
• Must be flexible in work hours and able to travel to other sites as needed.
• Six months hospital experience in the areas of scheduling experience in a health care setting preferred.

Shift: Monday-Friday, days. Some travel to other clinic sites as needed.

FTE: 1.0 (40 hours per week)

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