Clinic Supervisor - Illinois - ORA Orthopedics

Title: Clinical Supervisor

Employment Type: Full Time

Work Hours: Monday through Friday

City: Moline

State: Illinois

We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be at your best every day.

Position Responsibilities:

• Responsible for the day-to-day management of clinics including the review of staffing needs and supervision and training of clinical staff
• Providing leadership and direction of medical care given in the clinic
• Acting as a liaison between providers, clinic staff, and other departments
• Implementing new departmental processes and procedures to improve patient care and efficiencies in the clinic; partnering with clinic lead and clinic manager on setting and achieving department-specific goals
• Coordinating staff schedules and time-off requests and scheduling staff in accordance with patient volume; functions as a working supervisor, assisting in clinics at times of high patient volume when needed
• Responsible for reviewing and approving all departmental time entry records
• Assisting clinical staff with complex or sensitive issues that may arise and resolving patient satisfaction concerns when needed
• Reviewing staff performance and ensuring timely completion of performance evaluations
• Partnering with HR to manage employee performance issues; coaching and correcting staff demonstrating performance issues
• Participating in and supporting decisions made by management, communicating these decisions to staff, and ensuring compliance
• Participating in the interview and hiring process for clinical staff; ensuring effective training of new clinical staff and reviewing training progress
• Responsible for ongoing training and development of clinical staff
• Scheduling and leading departmental staff meetings
• Ensuring clinical staff comply with licensure and certification requirements
• Tracking clinic inventory and ordering clinic supplies
• Visits each clinic site once a month
• Maintain patient confidentiality and complies with all HIPAA rules and regulations

Requirements:

Knowledge, Skills, and Abilities:

• Demonstrated ability to prioritize multiple projects and the demands of daily operations
• Proven ability to critically think and make clinical decisions based on verbal and written communication
• Excellent interpersonal, oral, and written communication skills, problem-solving, and organization skills
• Proven ability to effectively communicate and interact with patients, families, and staff from diverse backgrounds
• Proven ability to build relationships with and influence all levels within the organization
• Demonstrated ability to facilitate change and build effective teams
• Knowledge of personal computer applications including Excel and Word; super-user of electronic health record
• Ability to travel to all ORA locations

Education:

• High school diploma or equivalent required
• Active Nursing License or Medical Assistant Certification required
• Bachelor's degree in Health or Business Administration preferred

Experience:

• Five years of medical office experience required
• Three years of medical office management or similar management experience required

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, bracing, physical therapy, pharmacy and outpatient surgery. Our physicians are sub-specialty trained in sports medicine, adult reconstruction, hand and upper extremity, trauma, spine, pediatrics, and pain management. We are an organization comprised of physicians and medical and administrative staff working together to provide quality, compassionate, and accessible care. Apply to join our team today!