Clinical App/Ed Specialist/RT III - LanceSoft Inc
Malvern, PA 19355
About the Job
| Role | Clinical App/Ed Specialist/RT III |
| Location | Multiple Locations (Hybrid) 3 days in the office and 2 remote or 2 days in office and 2 days remote. (Melville, NY 11747, Malvern, PA 19355, Norfolk, VA 23502, Hamilton, NJ 08619, San Francisco, CA 94105, Pleasanton, CA 94588) |
| Duration | 6 months (Possible Extension) |
| Shift | These roles can be for 4 (10-hour days) or 5 (8-hour days). Start times will be between 8am and 10am except Malvern. Malvern will have hours of 8 am – 5 pm. |
| Pay Range | $45 – $54 per hour on W2 |
Job Description:
Clinical Applications Specialist
Provides intermediate to expert level analysis of arrhythmias on intracardiac electrograms, technical device data, test results, and physiologic data for all Cardiac Implantable Electronic Device (CIED) types and manufacturers.
Works with the Hubs to process transmissions for CIED scheduled and alerts, following the company’s service-level agreement timelines.
Job Title for this role is Remote Care Coordinator.
This can be a hybrid role for the following schedules. - 3 days in the office and 2 remote or 2 in and 2 remotes.
These roles can be for 4 (10-hour days) or 5 (8 hour days). Start times will be between 8am and 10am except Malvern. Malvern will have hours of 8 am - 5pm.
Notes from the manager:
- We are seeking someone that has been in a Device Clinician or Device Technician role in the past that has CRM expertise with one of the four manufacturers.
- We need folks specifically with cardiac device experience; pacemakers, ICDs and loop recorders.
- Successfully completed CIED Remote Monitoring Course, 1 - 2 years direct experience
- Experience with in-office and remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
- Experience utilizing all four home monitoring websites preferred
- 2 - 5 years related industry experience
- Licenses/Certifications: CCDS, CEPS, CDRMS preferred, CRAT/CCT Required
Locations:
- Melville, NY 11747
- Malvern, PA 19355
- Norfolk, VA 23502
- Hamilton, NJ 08619
- San Francisco, CA 94105
- Pleasanton, CA 94588
Essential Duties/Responsibilities:
- Analyze and Interpret CIED transmission data autonomously using company software provided
- Process alert and scheduled transmissions independently, without oversight
- Document findings clearly and concisely following company protocol on reporting requirements, standards, and format
- Escalate device abnormalities through company workflow process
- Escalate urgent and emergent abnormalities directly to the customer
- Meet or exceed quality and productivity standards
- Provide troubleshooting support as requested
- Complete all assigned and required training; stay up to date on developing clinical knowledge, specifically ECG rhythm interpretation
- Follow all company and departmental policies and procedures
- Work directly with patient engagement team to re-engage disconnected patients
- Maintain manufacturer portals, patient schedules, and alert programming
- Stay current on new products, solutions, and CIED management offerings
Other Duties/Responsibilities:
- Early phases of mentorship and peer training support
- Customer facing calls and communication
- Review and act on all recall and advisory patient lists
- Cross-functional collaboration
Education:
- High School Diploma or General Educational Development (GED)
Experience:
- Successfully completed CIED Remote Monitoring Course, 1 - 2 years direct experience
- Experience with in-office and remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
- Experience utilizing all four home monitoring websites preferred
- 2 - 5 years related industry experience
Licenses/Certifications:
- CCDS, CEPS, CDRMS preferred
- CRAT/CCT
Required Knowledge, Skills, and Abilities:
- Expert arrhythmia recognition and interpretation
- Intermediate to expert CIED management fundamental knowledge
- Intermediate to expert electrogram (EGM) interpretation skills
- Intermediate to expert knowledge and navigation of the external manufacturer portals
- Basic understanding of how company products and solutions offer value to the customer
- Follow all HIPAA related guidelines
- Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable using telephone and computer to perform job responsibilities
Communication Skills (Verbal/Written):
- Strong verbal and written communication skills; ability to thrive in a fast-paced call center environment
- Ability to communicate effectively with internal and external customers, maintain positive rapport
Management/Leadership Skills:
- Customer Service: Demonstrate strong customer service and interpersonal skills; positive attitude and team player
- WECARE – BioTelemetry based customer centric program
- Other: Strong attention to detail and high level of accuracy; ability to identify problems, collect data, establish facts, and draw valid conclusions
Employee Benefits:
- At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Source : LanceSoft Inc
