Clinical Associate (1.0 FTE) or Medical Assistant (1.0 FTE) - Orthopedic Clinic - Hennepin County Medical Center

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Hennepin Healthcare is hiring for a full-time Clinical Associate or Medical Assistant at our Orthopedic Clinic in downtown Minneapolis. This benefit-eligible role is union represented and primarily work day shift. Opportunities for tuition reimbursement and advancement.

***This opening is currently set to work Monday-Friday day hours but may expand to include evenings and weekends as we grow.

Hennepin Healthcare's AFSCME pay range(s):

 - Clinical Associates: $20.80-$25.48
 - Medical Assistants: $22.39-$28.88

Offers are based on prior experience in the respective roles and/or relevant patient-facing roles (non-administrative). 

A sign-on bonus is available for eligible external MA candidates (current employees and former employees returning to HHS within one year are ineligible). The sign-on bonus amount is $1,500 for uncertified Medical Assistants and $3,000 for Medical Assistants certified/registered through the AAMA, AMT, or NHA.

SUMMARY

Clinical Associate- Under the direction, delegation, and supervision of a Licensed Independent Practitioner (LIP), Manager/ Clinic Nurse Supervisor, charge nurse, and/or their delegates, the Clinical Associate performs basic direct patient care tasks and clinic support functions.
Medical Assistant - Under the direction/ delegation of a physician(s) or other clinical care team members, the Medical Assistant contributes to the health and well-being of patients by providing quality and competent patient & family centered care/ services that meet HCMC and departmental standards. 

RESPONSIBILITIES - Clinical Associate

• Rooms patients and obtains and documents vital signs, weight, height, head circumference (infants), and hearing and vision screenings
• Prepares exam rooms for patients and sets up rooms for basic procedures
• Cleans and/or sterilizes equipment to support infection control and OSHA standards
• Stocks and organizes clinic supplies
• Transports patients to and from tests
• Assists patients to transportation as needed
• Communicates observations and measurements outside of norm to RN or provider
• Labels and delivers tissue and fluid samples
• Initiates emergency response for medical emergencies and safety risks
• Performs point of care testing, such as glucometer testing
• Assists families with screening forms, such as developmental screen
• Answers the phones, performs data entry, and greets patients
• Simple appointment scheduling and limited registration tasks
• Runs reports
• Supports population health activities if appropriate, which may include outreach calls or care coordination
• Other duties as assigned

RESPONSIBILITIES - Medical Assistant

• Perform assigned clinical tasks under the direction of a physician or other providers including: administer medications, injections, and immunizations, spirometry, tympanometry, apply minor dressings and splints, connect patients to portable monitors e.g. pulse oximetry, nebulization, glucose monitoring, and urethral catheterization and other clinical duties as delegated within the Medical Assistant scope of practice
• Set up for and provide direct assistance to physicians and other licensed care providers with medical examinations and procedures including: colposcopy, flex sigmoidoscopy, minor surgery
• Perform specimen collection including: blood draws, sputum samples and urine samples.
• Perform hearing and vision screens and developmental testing
• Review patient information as required by the rooming process and competently enter information into the patient medical record
• Perform basic patient care activities including: place patients in rooms, take and chart vital signs
• Performs other duties as assigned

QUALIFICATIONS - Clinical Associate

Minimum Education / Work Experience:

• High school diploma or equivalent

License/ Certifications:

• Active BLS/CPR certification, or obtained within 3 months of hire

Knowledge / Skills / Abilities:

• Ability to learn specialized clinical tasks and procedures in alignment with HHS standards
• Ability to work cohesively and respectfully with a diverse work force and patient population
• Ability to prioritize, organize, and communicate with team members
• Ability to read and follow written instructions; understand and communicate verbal and written information
• Ability to follow instructions and perform job duties that meet departmental performance expectations as well as HHS standards related to quality, accuracy, productivity, patient and family centered care, customer service, etc

Preferred Qualifications:

• Direct patient care experience (such as EMT, Nursing Assistant)
• Post high-school education in healthcare, biology, or related field
• Bilingual in English and at least one other language commonly spoken by HHS patients

QUALIFICATIONS - Medical Assistant

Minimum Qualifications:

• Diploma or Associate’s Degree from an accredited Medical Assistant school (Commission on Accreditation of Allied Health Education Programs or Accrediting Bureau of Health Education Schools) that includes a clinical externship or a formal medical services training program of the United States Armed Forces, as evidenced through educational transcripts

Preferred Qualifications:

• Experience with EPIC and/or similar electronic health record
• Proficient with Microsoft Office Software
• 6 months related experience or HHS externship
• Possesses active certification by the AAMA or active registration by the AMT at hire
• Bilingual in English and at least one other language commonly spoken by HHS patients

Knowledge/ Skills/ Abilities:

• Ability to perform specialized clinical tasks and procedures in alignment with HHS standards
• Knowledge of medical terminology
• Ability to effectively interview patients and collect information required to obtain medical history and to accurately register and/or schedule patients
• Ability to work cohesively and respectfully with a diverse work force and patient population
• Ability to prioritize, organize, and communicate with multidisciplinary staff
• Basic computer knowledge
• Ability to read and follow written instructions; understand and communicate verbal and written information
• Ability to perform job duties that meet departmental performance expectations as well as HHS standards related to quality, accuracy, productivity, patient and family centered care, customer service, etc

License/Certifications:

• Credentialed or Registered through AAMA, AMT, or NHCA within thirteen (13) months of employment
• Must have and maintain valid American Heart Association Basic Life Support for Health Care Providers certification or the ability to obtain this within the first three months of employment

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.  

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.