Clinical Care Manager - Cape Cod - Family Service Association - Fall River

*** We are offering a $1,000 Sign on Bonus***

Family Service Association is looking for a caring, supportive Clinical Supervisor for our LTSS Community Partners program!  Lead an interdisciplinary team helping children age 3 through adults age 64 with their long term care needs in our Mashpee branch of our 4 LTSS Community Partners program sites (New Bedford, Fall River, Brockton, Mashpee). 

The Clinical Care Manager (Clinical Supervisor) for our Cape Cod area will enjoy a partial hybrid remote schedule (Monday-Friday), 8:30 a.m. - 5:30 p.m. work/life balance with no nights or weekends, robust employee benefits including: 4 weeks’ vacation, summer flex work schedules, health insurance, 403B and much more!  Are you looking for a career where you can make a difference in the lives of children and adults with long term health care, behavioral health and social determinants of health needs?  The LTSS Community Partners program might be the perfect fit!  

About the Program:

Clinical Care Manager in our Long Term Support Service Community Program (LTSS CP).  The Clinical Care Manager (CCM) serves as the supervisor of the LTSS CP Supports Care Coordination team.  The CCM provides regular supervision for Care Coordinators and Community Support Workers and the delivery of all LTSS CP Support Interventions.  

Responsibilities include:

• Supervise Care Coordinators and Community Support Workers on a regular (no less than bi-weekly) basis using in group and individual settings.
• Demonstrate knowledge and experience in the delivery of LTSS Supports and Care Coordination.
• Ensure Care Coordinators develop person-centered care plans that reflect the voice and choice of assigned enrollees within required time frames.
• Ensure LTSS CP Supports care plans are endorsed by primary care providers and shared with all members of the enrollee’s care team.
• Demonstrate willingness to work with individuals with complex LTSS and BH needs.   
• Support the engagement of assigned enrollees within specified timeframes.
• Promote achievement of Quality Measures for the LTSS CP Supports.
• Support the development of Consumer Advisory Boards and provider networks. 
• Have a willingness and ability to work with ACOs, MCOs, state agencies, service providers and community organizations.  
• Willingness and ability to work flexible hours and across the geographic area served by the program.   
• Provide guidance to the care coordination team for the development of health and wellness coaching and current listing of community resources.   
• Participate in 24 hour on call coverage on a rotating basis.  
• Triage referrals and provide referral resource with accurate and timely availability of needed resources.  
• Maintain paperwork requirements for LTSS CP Supports in compliance with established timeframes.    
• Assist in the orientation of new employees and the ongoing professional development of all LTSS CP Supports employees.   
• Provide assistance to the Director in reporting and monitoring program performance.
• Demonstrate and promote respectful, culturally competent and linguistically responsive delivery of services.  
• Understand and demonstrate commitment to agency mission, values and philosophy in performing job responsibilities, including compliance with all ethical and legal requirements of the organization.
• Respond to reasonable expectations of the Director of Healthcare Transformation and the organization.   

Experience Required:

• Must have a minimum of 1 year experience as a supervisor, and a minimum of three years of relevant professional experience.
• Must have the skills necessary to engage and work with individuals from diverse backgrounds.
• Maintain a nonjudgmental attitude toward families.
• Must be willing to work across the geographic region assigned to the team and demonstrate willingness to work with the target population.
• Care Coordination, Bi-lingual capacity is desired.  

Educational Requirement:

Candidate must have a Master’s Degree or a RN with behavioral health expertise.  LCSW, LICSW, LMHC, LMFT, LADC 1, Licensed Psychologist, Licensed Rehabilitation Counselor, or Registered Occupational Therapist required. 

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts.  Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner.  This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 130-year tradition of high quality.

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