Clinical Case Manager-ACM - Felton Institute

Clinical Case Manager
Adult Intensive Case Management (ICM)

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description
Serving adults living with serious mental illness, the Adult ICM team provides an intensive array of recovery-oriented services and supports, including linkage to housing, basic needs, physical health care, benefits assistance, and employment services, and integrated mental health and substance abuse treatment services. Our multidisciplinary team consists of clinical case managers, a psychiatric medical team, client support specialists, administration, and clinical supervisors.

Job Description
The Clinical Case Manager evaluates the needs of clients who are living with mental, emotional, and/or substance abuse problems and develops a treatment plan in coordination with providers, family members, and support systems. Treatment plan typically includes coping skills development, psychiatric medication management, and linkage to basic needs. Clinical Case Manager helps clients in applying for and obtaining other social services while providing a safe and supportive environment for agency’s clientele and adhering to laws regarding confidentiality and reporting requirements. Services are provided both in the field and in the office and include individual and group therapy, crisis intervention, case management, client advocacy, and education. The case manager must maintain accurate detailed observation and progress records for electronic billing data entry. Referrals for the Adult ICM caseload come from San Francisco Behavioral Health Services and the caseload is about 17 clients. Please note that this position requires both in the field and in the office work with clients.

Program Specific Responsibilities

• Provide case management, mental health services, and crisis intervention for adults living with severe mental illness
• Develop and maintain good clinical relationships with clients
• Must be able and willing to outreach to clients in all San Francisco neighborhoods and meet clients in various environments, including client’s homes, SROs, and Board and Cares
• Assist clients to maintain stability in the community by offering support and linkage to needed services
• Collaborate with community partners in housing
• Provide case management and independent living skills education to clients in the office and in the home
• Responsible for 15 hours of direct (face-to-face) service to clients per week
• Maintain timely documentation of services provided
• Carry a caseload of up to 17 clients
• Provide officer-of-the-day responsibilities as part of Adult ACM team

Minimum Qualifications:

• Masters degree in Social Work, Counseling, Marriage and Family Therapy or Clinical Psychology with a current California State registry certification
• Experience supporting a mental health program a plus
• Experience providing case management and mental health services to those living with a severe mental illness and/or who are dually diagnosed a plus
• Experience with Medi-Cal billing/documentation
• Comprehensive range of mental health and substance abuse counseling, assessment, and crisis intervention skills
• Working knowledge of word processing (i.e. Microsoft Word, Excel and Access)
• Willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices
• Ability to work cooperatively on a multi-disciplinary team
• Strong organizational, communication, time management, and interpersonal skills
• Ability to maintain accurate and timely documentation of clinical work
• Ability to thrive in a fast paced environment
• Valid CA Driver’s License preferred
• Must be a team player

Additional Information:

Reports to: Clinical Supervisor

Job Type: Full-Time

Work Schedule: Onsite 

FLSA Status: Exempt  

Salary Range: $90,000-$95,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.