Clinical Case Manager Lead - Volunteers of America Los Angeles

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

JOB SUMMARY AND PURPOSE

The Clinical Case Management Team provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success. The Lead Clinical Case Manager supervises the services provided to clients who have several psychological co-morbidities that must be managed appropriately for a successful re-entry into society. As the Lead Clinical Case Manager, this position is responsible for managing most complex client cases. Additionally, coaches and mentors junior staff. The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

• Under supervision of licensed Clinical Program Manager, the Lead Clinical Case Manager:
• Assigns and monitors case load of team:
• Review daily referrals and screenings of potential clients.
• Designates clients to case manager for intake and ensures all supporting documents are verified
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
• Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
• Makes home and field visits to assigned clients weekly
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided
• Review cases with Program Coordinator/Manager and Clinical Case Management Team
• Audit case file on a regular basis for completeness and accuracy, and compliance with regulatory requirements (HIPAA, local law enforcement requirements)
• Conducts crisis intervention as necessary
• Assists case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self-sufficiency and family stabilization
• Makes referrals to available community providers for therapeutic, social, educational, and medical resources, as appropriate
• Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Provides training, supervision, and problem-solving guidance for Case Management Team in close consultation with Clinicians
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Attends Court as the client liaison as part of case management.
• Participates and assists with outreach events
• Other duties as assigned

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Master's degree in social work, psychology, or counseling from fully-accredited college or university.
• Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage and Family Therapist (AMFT)

EXPERIENCE:

• Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
• Minimum of 1500 supervised hours working towards Licensure (LCSW or LMFT)
• Proven leadership qualities.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.