Clinical Case Worker - New Reach

Company Overview:

New Reach is undergoing an exciting transformation in order to bring the organization to its next level of success. Working to provide, shelter, housing, stabilization and support for children, families and individuals experiencing homelessness across CT since 1990, New Reach inspires independence for those affected by homelessness and poverty. Using the most innovative and progressive methods through a continuum of housing and support, New Reach has grown to be one of the most effective nonprofits of its kind in the United States.

Primary Purpose:

The Clinical Case Worker will be responsible for providing Case Management duties to both individuals and families who are experiencing or have a history of homelessness and have mental health and/or substance use disorders. The role will provide support rooted in Trauma Informed Care, Person Centered Planning, and Harm Reduction principles to clients enrolled in GROWW, Department of Mental Health, and Addiction Services (DMHAS), and Supportive Housing based on needs identified by the Clinical and Supportive Housing departments.

Essential Functions:

• Provide case management, including ongoing counseling and advocacy for families/individuals participating in New Reach's Greater New Haven clinical support/housing programs

• Assist clients in identifying unaddressed needs related to benefits, education, housing, medical, substance use, and any other identified goals

• Complete bio-psycho-social assessments on New Reach clients, as needed
• Acts as primary contact person for not less than eight and no more than 25 households
• Utilize evidenced based practices of Critical Time Intervention, Person Centered Care Planning and Motivational Interviewing
• Assist clients with locating available housing units and with the leasing process as needed
• Provide client/landlord mediation and/or intervention and act as a liaison between clients and landlords to provide support for issues related to housing concerns (safety, sanitation, hoarding, etc.)
• Act as liaison to community/state agencies in developing and implementing care plans for clients
• Assist in program development and quality assurance activities as directed by the Clinical Services Department
• Attend trainings when applicable to professional development including trainings related to mental health/substance use populations and other agency required trainings

• Attend community meetings as necessary to represent the Clinical team, including Community Care Team Meetings, CAN Housing Case Conference, and other meetings when appropriate.
• Provide support and maintain regular communication with all Clinical team members, including Social Worker and Recovery Support Specialist to help ensure proper program implementation

• Maintain timely and accurate client files, including care plans, correspondence and case notes.
• Assist with special projects and complete other duties as assigned to assure successful operations

Qualifications:

• Bachelor's Degree Required, BSW or related Human Services field strongly preferred.

• 2 or more years of experience in the provision of Social Services.
• Highly motivated, creative with excellent interpersonal skills.
• Ability to provide comprehensive, intensive services to at-risk populations, including acting as a strong advocate.
• High level of organizational skills and ability to prioritize and manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Excellent computer skills, including Microsoft Outlook, Word, Excel and Power Point.
• Must have valid driver's license and access to own reliable transportation with proof of insurance for community-based visits
• Bilingual/Bicultural preferred.

Expectations:

• Regular schedule is Monday through Friday 9:00am to 4:00pm. Must be able to flex schedule to work some evenings to meet the individual needs of clients

• Have a solutions-based approach to presented problems.
• Be supportive, engaging and encouraging to peers and staff.
• Be adaptable to change and willing to take on more responsibility.
• Maintain strict confidentiality concerning any client's or employees' personal information, living information, and/or HIV status
• Attend regularly scheduled supervision

• Mandated to report any witnessed or suspected child abuse/neglect to the Department of Children and Families (training provided)

• Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative
• Adheres to all New Reach's Policies and Procedures

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

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