Clinical Coordinator - Remote at Viva USA Inc.
Woonsocket, RI 02895
About the Job
Title: Clinical Coordinator - Remote
Mandatory skills:
EMR, EHR, EPIC, Cerner, HL7, Sharepoint
Medication Therapy Management, MTM
pharmaceutical care, HIPAA authentication, medication list documentation, prescription medications
call center, clerical support, phone support, appointment scheduling
health care, Microsoft Office products, prescription medications, Licensed Pharmacy Tech
Description:
The role of the Clinical Coordinator II on the Medication Therapy Management (MTM) team is to provide essential clerical and phone support to the pharmaceutical care pharmacist through organized, accurate, and timely prioritization of administrative duties. The candidate is responsible for professional communication with members and prescribers daily.
Essential functions include engaging members on the phone, HIPAA authentication, verifying program eligibility, medication list documentation, and appointment scheduling. Non-phone functions include managing tasks such as doctor faxes, voicemails, email boxes, and additional clerical support as assigned by the supervisor/manager. You will complete internal training designed to utilize behavioral modification and interviewing. The Clinical Coordinator II will utilize these skill sets as key drivers to positively impact member engagement.
Duties
1. Make outbound calls to engage patients and prepare them for a conversation with the pharmacist.
2. Collect and accurately enter list of member’s current medications.
3. Prepare and send communications (e-mails/faxes) to health care professionals to facilitate resolution of medication related problems identified by the pharmacists
4. Receive inbound calls and provide proper support to patients, including engaging members to speak with pharmacists and/or triaging questions to appropriate staff
5. Facilitate and coordinate the daily mailing of documents directed to participating members.
6. Other responsibilities as directed by supervisor and/or manager
Experience
Previous experience in a call center environment
Experience maintaining focus and meeting goals in a work from home environment.
Excellent spoken and written communication skills
Basic computer skills and proficiency with Microsoft Office products.
Exceptional prioritization and organizational skills
Acts with integrity and uses sound judgment in dealing with confidential information
Licensed Pharmacy Tech preferred
Familiarity with prescription medications preferred
Position Summary
Medication Therapy Management supports the company vision to help people on their path to better health by performing MTM for members at the highest-risk of having medication related problems. The team of pharmacists, technicians, and coordinators work together to identify problems and coordinate care to facilitate resolution to ensure the member is on an optimized medication regimen to help them reach their health-related goals. The staff is trained to use the innovative skill of behavioral modification and interviewing, which is a key driver to positively impact member health outcomes.
Education
Verifiable High School diploma or GED required
Note:
Hiring for a M-F 8 hour shift starting between 9:00a - 10:00a CT. Training will be 8:00a-4:30p CT
WFH - Can be located anywhere, looking preferably outside of ET time zone
Fully remote (never coming onsite)
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Keerthana Bathrappan, Phone No: (847) 278-2460, Email: staffing10@viva-it.com
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com | http://www.viva-it.com
Mandatory skills:
EMR, EHR, EPIC, Cerner, HL7, Sharepoint
Medication Therapy Management, MTM
pharmaceutical care, HIPAA authentication, medication list documentation, prescription medications
call center, clerical support, phone support, appointment scheduling
health care, Microsoft Office products, prescription medications, Licensed Pharmacy Tech
Description:
The role of the Clinical Coordinator II on the Medication Therapy Management (MTM) team is to provide essential clerical and phone support to the pharmaceutical care pharmacist through organized, accurate, and timely prioritization of administrative duties. The candidate is responsible for professional communication with members and prescribers daily.
Essential functions include engaging members on the phone, HIPAA authentication, verifying program eligibility, medication list documentation, and appointment scheduling. Non-phone functions include managing tasks such as doctor faxes, voicemails, email boxes, and additional clerical support as assigned by the supervisor/manager. You will complete internal training designed to utilize behavioral modification and interviewing. The Clinical Coordinator II will utilize these skill sets as key drivers to positively impact member engagement.
Duties
1. Make outbound calls to engage patients and prepare them for a conversation with the pharmacist.
2. Collect and accurately enter list of member’s current medications.
3. Prepare and send communications (e-mails/faxes) to health care professionals to facilitate resolution of medication related problems identified by the pharmacists
4. Receive inbound calls and provide proper support to patients, including engaging members to speak with pharmacists and/or triaging questions to appropriate staff
5. Facilitate and coordinate the daily mailing of documents directed to participating members.
6. Other responsibilities as directed by supervisor and/or manager
Experience
Previous experience in a call center environment
Experience maintaining focus and meeting goals in a work from home environment.
Excellent spoken and written communication skills
Basic computer skills and proficiency with Microsoft Office products.
Exceptional prioritization and organizational skills
Acts with integrity and uses sound judgment in dealing with confidential information
Licensed Pharmacy Tech preferred
Familiarity with prescription medications preferred
Position Summary
Medication Therapy Management supports the company vision to help people on their path to better health by performing MTM for members at the highest-risk of having medication related problems. The team of pharmacists, technicians, and coordinators work together to identify problems and coordinate care to facilitate resolution to ensure the member is on an optimized medication regimen to help them reach their health-related goals. The staff is trained to use the innovative skill of behavioral modification and interviewing, which is a key driver to positively impact member health outcomes.
Education
Verifiable High School diploma or GED required
Note:
Hiring for a M-F 8 hour shift starting between 9:00a - 10:00a CT. Training will be 8:00a-4:30p CT
WFH - Can be located anywhere, looking preferably outside of ET time zone
Fully remote (never coming onsite)
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Keerthana Bathrappan, Phone No: (847) 278-2460, Email: staffing10@viva-it.com
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com | http://www.viva-it.com
Salary
16 - 21 /hour
