POSITION TITLE: Clinical Fleet Manager, Operational Strategy

DEPARTMENT: Anterior Segment

Ora Values the Daily Practice of … 

Prioritizing Kindness * Operational Excellence * Cultivating Joy * Scientific Rigor

At Ora, we are building the future of ophthalmic clinical research. As the world's leading full-service ophthalmic drug and device development firm, we guide our clients across all phases of clinical research to efficiently bring new products and therapies to market. Over the past forty years, our expert teams have helped earn more than fifty new product approvals. Today, our team continues to expand across the globe, with over 350 employees across the US, Europe, Australia, and Asia.

The Role:

The Clinical Fleet Manager, Operational Strategy, is responsible for managing all aspects of Ora's mobile fleet being used in clinicaltrials (e.g. Controlled Adverse Environment [CAE]). Reporting to the Associate Director of Anterior Technology and Logistics, this role will coordinate and be responsible for the movement and maintenance of Ora's mobile fleet. This position will work closely with the Operational Strategy and Site Operations groups to ensure all clinical trials requiring the use of any mobile units are successful. Responsibilities include transportation and clinical schedule coordination, vendor oversight and training, site support, equipment management, issue escalations as well as the scheduling and execution of required maintenance to Ora's mobile fleet.

What You'll Do:

• Management and Coordination of Mobile Fleet Scheduling and Movement
  • Work closely with the Operations Management team to ensure mobile fleet schedules and study visit schedules are aligned.
  • Coordination of driver travel.
  • Oversee new driver onboarding including qualification evaluation and competency review.
  • Responsible for all logistical planning around the movement of mobile fleet units. 
  • Oversee annual validations of mobile fleet units.
•  Real-time Support of Drivers and Site Operations Team
  • Act as the main point of contact for the Site Operations onsite team and drivers for truck-related escalations impacting clinical study visits.
  • Troubleshoot and manage any over the road issues during transit.
  • Oversee all maintenance and equipment issues for mobile fleet.
  • Address and escalate any issues relating to mobile operations during and outside of clinical study visits.
  • Responsible for prompt follow up to reported issues, technical and resolution documentation.
•  Vendor and Expense Coordination
  • Over the Road Transportation coordination
  • Financial Oversight 
    • Demonstrate an understanding of company policies and procedures regarding travel and escalate any out-of-scope charges accordingly.
    • Responsible for the proper reconciliation of charges relating to the mobile units.
• Site Related Responsibilities
  • In coordination with management, evaluate new or existing sites in anticipation of mobile fleet deployment.
  • Up to 25% travel requirement when required in support of site evaluations and preparedness. 
  • Coordinate deployment with Operational Strategy, Site Operations and site personnel prior to the start of any clinical study visits.
• Quality Compliance Management
  • Maintain audit-ready state of mobile fleet (with support from third party resources) to follow federal or local motor transport/mobility and automotive standards and regulations (e.g. in the US, the Department of Transportation [DOT])
  • Ensure adherence to all federal and local laws/requirements associated with over the road fleet operations.
  • Responsible for the resolution of quality events related to Ora's mobile fleet.
• General
  • Clear and sustained demonstration of the Ora's Values of prioritizing kindness, operational excellence, cultivating joy and scientific rigor.
  • Responsibilities may differ slightly from the above based on the specific needs of the business.

What We Look For:

• Experience needed for the Role:
  •  10+ years of experience in the over the road trucking industry 
• Additional Skills and Attributes:
  • Ability to work independently and comfortably proactively seeking clarity in ambiguous 
  • Independent thinker who works with creativity and 
  • Ability to effectively manage cross-functional interactions to ensure optimal cooperation for achieving study, department, and corporate goals.
  • Ability to interface effectively with development and management 
  • Ability to listen, motivate, lead, and facilitate issue resolution in a fast-paced 
  • Excellent written and verbal communication 
  • Excellent organization and time management skills.
  • Proficient in the Microsoft Office Suite.

• Competencies and Personal Traits:
  • What We Do:
    • Execution Excellence: Ability to set goals, create structure and maintain a focused and collaborative approach to the delivery of timely and high-quality work.
    • How We Do It:
      • IQ, EQ and SQ: Agile and positive thinker, communicator and collaborator who uses a growth mindset to work and lead with authenticity, transparency, resilience, and empathy. Scientific, intellectual, and emotional/social curiosity creates the willingness and ability to innovate, make mistakes, learn and try again.
      • Clear and Direct Communication, Feedback and Conflict Resolution: Practice radical candor in your communication and participate in active Giving and receiving feedback frequently, with an open heart and mind creates psychological safety and promotes faster, individual, team and company growth.
    • Why We Do It:
      • Seek Meaning and Purpose and a Desire to be Part of Something Bigger than Yourself: Crave being part of a team that works together under shared values to achieve significant positive impact in the wider world. At Ora, we are creating vision beyond what we see.

Benefit Eligibility: Full-time employees of Ora working a minimum of 30 hours per week. Our per diem workforce is eligible for Medical and Dental coverage once they have hit 6 months of service and work an average of 30 hours per week.

Our mission is to weave together people, processes, and technology to support innovation in ophthalmology around the world. We believe our business should be a force for good — to improve, heal, and change how we see. As a global company, our vibrant community and culture are nurtured by our core values: Prioritizing kindness, cultivating joy, operational excellence, and scientific rigor. Through our commitment to these values, we have built an inclusive and supportive work environment that fosters respect, accountability, and a fulfilling work-life balance for every team member. 

We know a diverse workforce adds to our collective value and strength as an organization. People of color, the LGBTQIA+ community, disabled candidates and veterans are strongly encouraged to apply. Ora is proud to be an Affirmative Action and Equal Opportunity Employer, committed to equal employment opportunity and fair, equitable compensation regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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