Clinical Implementation and Support Specialist - InVita Healthcare Technologies

Job Title:ClinicalImplementation and Support Specialist
Department: Implant Management
Reporting to: Director of Implementations
Location:Remote


Work hours: Typical work hours are from 8:30 AM until 5:30 PM EST, Monday through Friday. Additional hours may be necessary as needed. This position is exempt from overtime.

Compensation: $85,000 annually.

About Us:
InVita is at the forefront of developing cutting-edge medical software for regulated industries and is dedicated to advancing public health and safety. Renowned for our expertise and innovation, we provide essential tools for healthcare professionals worldwide. With teams across the US and primary offices in Baltimore and Los Angeles, we are committed to excellence in the fields we serve.

Overview:
The Clinical Implementation Specialist is responsible for the successful implementation of UDI Tracker, WarrantyTracker, and Implant360 within InVita partner healthcare organizations. This includes working closely with our hospital partners to coordinate integrations with hospital applications and Invita products, understand their needs and goals, configuring the software to meet those needs, coordinate training users on the system, and providing ongoing support to ensure the system is being used effectively.


Who We’re Looking For:
An ideal candidate will have a deep understanding of healthcare, be a passionate advocate for our products, and be capable of communicating effectively as a thought leader. If you thrive in a fast-paced environment, possess an entrepreneurial mindset and are proactive when opportunities present themselves you should succeed in this role.


Key Responsibilities:

• Collaborate with clients to gather requirements and design software configurations that meet their needs
• Train clients on the use of the software, including best practices and workflow optimization
• Provide ongoing support to clients to ensure the software is being used effectively and to address issues
• Work closely with the development team to resolve bugs and make improvements to the software
• Stay up to date on industry trends, and provide recommendations for how the software can be improved
• Maintains client relationships and ensures client satisfaction and adoption of the software
• Act as Subject Matter Expert on InVita’s SaaS products, in particular the Implant and tissue products
• Effectively collaborate directly with clinical users, teammates in the product team, interface engineers, and the platform support team to streamline workflows, reduce errors, and transform processes
• Support Product and Engineering to develop products that customers value
• Strong attention to detail, with emphasis on focus and organization
• Entrepreneurial drive and ability to excel in a fast-paced, team-based, and agile-oriented environment
• Excellent client-facing presence, interpersonal skills, and written spoken communication skills
• Other duties, as necessary

Qualifications:

• 5-7 years of functional experience in healthcare or supply chain industry
• B.A./B.S. degree in an Information Systems, Computer Science or related technical field, OR a BA/BS in a medical or clinical field
• Extensive background in implant tracking and OR/Surgical/Lab management experience
• Experience with training and implementing software products
• Extensive knowledge of Joint Commission or OIG regulations (or equivalent governing bodies)
• Strong problem-solving skills and the ability to troubleshoot technical issues
• Strong project management skills and the ability to manage multiple clients and projects simultaneously
• Experience with EHR systems, clinical software, or other relevant healthcare technology is a plus
• UDIT or WT experience a plus

Physical Demands and Work Environment:

• While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required. 
• Additionally, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Ability to travel on a flexible schedule. Airplane travel is necessary.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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