Clinical Informatics Analyst (DH2805) - Tuba City Regional Health Care Corporation

Navajo Preference Employment Act :In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act.  Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.Overview:

POSITION SUMMARY

The Clinical Informatics Analyst (CIA) develops and helps to maintain the electronic medical system(s), software applications, and databases for TCRHCC.  Develops an understanding of the application(s) functionality, reporting capabilities, interfacing, and integration associated with clinical applications assigned. Supports consumers, patients, interprofessional healthcare team, and other stakeholders in decision-making in all roles and settings to successfully implement the Electronic Health Record (EHR) System at TCRHCC. The Clinical Informatics Analyst position is a hybrid position with significant in-person work at TCRHCC.  While not on-site, you will be responsible for working from your home office. As a remote worker, you must be independent and self-motivated, holding yourself accountable for tasks and ongoing responsibilities with little supervision. Clinical Informatics Analysts provide technical support, maintenance, and assistance with organization initiatives.

Qualifications:

NECESSARY QUALIFICATIONS

Education:

• Bachelor’s degree in Healthcare, Business, and/or Information Sciences is highly desirable but not required; one may possess four (4) years of experience in a similar role as a CIA. 

Experience:

• Minimum of Three (3) years of recent experience supporting the building and maintenance of an EHR within a healthcare institution of similar size and complexity or larger.
• One year of EHR implementation experience (super user, trainer, or implementation project team member), preferably Allscripts.
• Possess experience with developing clinical EHR. Systems include, but are not limited Allscripts, Cerner, Epic, Meditech, etc.
• Experience with inpatient and ancillary systems and clinical workflows, including Laboratory, PACS/Radiology, Pharmacy, Obstetrics, Document Management (OnBase), etc.
• Programming experience with HL7, XML, C+, SQL, Dot-Net, Allscripts MLM / Arden syntax, etc.
• Medical terminology and understanding of workflows are critical. 

Technical Skills:

• Demonstrates understanding of technical knowledge of current software protocols and internet standards in a healthcare environment through work experience or education.
• Demonstrates understanding of identifying and implementing systems initiatives that improve hospital productivity – relative experience with inpatient and outpatient clinical solutions through work experience or education.
• Demonstrates ability to stay current with state-of-the-art technology and ability to assist in researching systems issues and products as required.
• Demonstrates excellent written and oral communication skills as evidenced by previous work experience or public presentation experience.
• Demonstrate an understanding of Informatics and end-user aspects of EHR and how ancillary software interfaces to primary health records.
• Demonstrate an understanding of ITIL processes & standards.
• Demonstrated Experience creating workflows and building screens, forms, and documentation within the Electronic Health Record (EHR).
• Demonstrated Experience documenting workflows utilizing tools such as Visio, including documentation and reporting the final product & work performed.

Other Skills and Abilities:

A satisfactory performance record in all prior and current employment as evidenced by positive employment references from previous and current employers.  All employment references must address and indicate success in each one of the following areas:

• Positive working relationships with others
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences
• Possession of a high degree of integrity and influence with the ability to contribute effectively as a member of the team
• Possession a proven track record of being results-oriented and customer-focused with a hands-on approach
• Proven ability to prioritize and execute tasks in a high-pressure environment
• Proven ability to manage and lead personnel in a team-oriented, collaborative environment
• Highly self-motivated and directed with keen attention to detail.
• Ability to communicate ideas in technical and user-friendly language
• Must be knowledgeable of new trends in clinical management and information systems
• Working knowledge and understanding of Native American culture
• Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

 

Physical:

Incumbent must be able to sit at a desk for long periods (3/4 of a day or more). The incumbent must be able to write legibly and use a computer terminal for greater than ¾ of the day.  The position requires the ability to perform repetitive motion actions with both hands over 5-6 hours per day in keyboard stroking, fine dexterity, grasping simple/light such as writing, etc. Incumbent must be able and willing to frequently accept a flexible schedule to meet the needs of the department including being willing to do On-Call duties on a rotational basis  This job requires the sensory ability for prolonged periods of near vision, color vision, depth perception, seeing fine details, hearing normal speech, telephone use, and hearing overhead pages on a loudspeaker. The Incumbent must have the ability to adjust visual focus as needed. This position requires the incumbent to be able to hear alarms on equipment, client calls, instructions from physicians/department staff, and have the cognitive ability to understand the needs of the client by either inquiring more information or reflecting on appropriate responses. This position typically does not do much lifting but may occasionally be asked to lift, push, and pull up to 10 pounds.

Mental:

This position requires the Incumbent to prioritize and use good judgment and analytical skills to make decisions, including but not limited to decisions that impact patient care, software operations, and customer service within the organization.  Must be able to coordinate and carry out all responsibilities related to this position and manage multiple issues while encountering frequent interruptions. Frequently (1/2 workday or more), the Incumbent will need the ability to: cope with high levels of stress; make decisions under high pressure; cope with anger/fear/hostility of others in a calm way; concentrate; handle a high degree of flexibility; handle multiple priorities in a stressful situation; work alone; demonstrate high degree of patience; adapt to shift work; and work in areas that are close and crowded.

 

Environmental:

Typically, the work environment is controlled by a quiet noise level. The work is considered sedentary. Incumbents must be able to function effectively in a seemingly isolated area.

Responsibilities:

ESSENTIAL FUNCTIONS

1. Promote the mission, vision, and values of the organization.
2. Incorporates theories, principles, and concepts from appropriate sciences into informatics practice. Systematically determines the social, legal, and ethical impact of informatics solutions within healthcare
3. Manages communication needs regarding clinical applications between Information Systems Staff, Clinical Informatics Management Team, and clinical users
4. Implement applications, tools, and processes that assist clinicians and staff with managing data in patient care and providing health care.
5. Assess implications on operations and processes of patient care delivery when assisting in resolution of departmental issues
6. Provide technical support, diagnose application errors, and troubleshoot system issues.
7. Assists in the development, implementation, and/or evaluation of health information technology applications to assist clinical staff with data management. Perform quality control audits to ensure accuracy, completeness, or proper usage of clinical systems and data while maintaining patient safety and confidentiality
8. Recommends innovative ideas, processes, and procedures for enhancements, additions, and modifications to improve existing systems.
9. Works with healthcare teams to conduct operational and organizational analysis and identify areas for improvement. Using customer systems and business practices, designs workflows, processes, data flow, and other solutions.
10. Coordinates collection and reporting of metrics defining benefits realization and return on investment associated with Clinical Information Systems in conjunction with clinical effectiveness
11. Develops, prioritizes, and determines core clinical decision-support systems by working with end-users to develop system programming requirements while understanding system capabilities and limitations
12. Incorporates principles and methods of recognized methodologies, such as structured system analysis, into problem or issue identification. Makes recommendations related to issues and implements solutions
13. Participates in unit, functional, and integrated system testing of software to ensure that design objectives are met. Performs testing and documentation of software systems as needed. Develops test plans for new systems, as well as system upgrades
14. Works cooperatively with Training Specialist(s) in the training, education, and instruction of clinical users on the features, operation, and usage of software systems and the use of technology in clinical areas and ancillary services
15. Design and implement educational and clinical services programs and support end-user training.
16. Demonstrates the ability to prioritize tickets based on impact on the client and the ability to respond based on impact on the hospital. Updates ticket categories accurately.
17. Rotates in an on-call schedule.
18. Follows established change management processes before testing to validate functionality in a test environment.
19. Assist with configuring and setting up new users within the clinical systems as they relate to the EHR.
20. Ensure proper PPE is always worn while on duty, including, but not limited to, a face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher (if available), and eye or face shield.
21. Complete all donning and doffing tasks using a safe, acceptable method and discard the used PPE accordingly. (see CDC website for most current updates)
22. Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by infectious disease to ensure high patient, visitor, employee, and external customer satisfaction.