Clinical Informatics Analyst - The EMMES Corporation

Clinical Informatics Analyst

US Remote

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Primary Purpose

The team of Clinical Informatics Analysts are responsible for responding and resolving inquiries, requests or issues submitted by the Clinical Trials Reporting Program user community.  They play a critical role working with the larger team to ensure timely delivery and accurate data abstractions, and resolutions of trial related support requests.

• Respond to inquiries and resolve issues submitted to an issue/ticketing system (e.g., ServiceNow) by the cancer research community and program stakeholders, utilizing clear and effective communication.
• Manage/coordinate tickets from inception to completion, often requiring input and feedback from several teams.
• Provide end user application training for new and existing cancer center community.
• Review clinical trial related documents (e.g., IRB Approval Letter, Protocol Document, Informed Consent Form), to validate trial submissions, abstract relevant administrative data and perform quality control checks following standard guidelines/SOPs.  
• Register trials and amendments in CTRP on behalf of the user community.
• Review and acknowledge trial updates submitted by the user community.
• Assist to improve Standard Operating Procedures and User Guides .
• Troubleshoot and appropriately report unexpected problems that may arise during the data abstraction of clinical trials.
• Participate in User Acceptance Testing to support application releases.
• Participate in data clean-up related activities .
• Perform other tasks, as assigned 

• Possession of a Bachelor’s degree from an accredited college or university in an information technology, clinical, biological/biomedical science, or healthcare related field is strongly preferred; candidates without a Bachelor's degree should possess significant industry experience in healthcare/clinical and Application Support.
• Two years work experience in Application Support.
• Experience with clinical trials domain (highly desired).
• Exceptional written and oral communication skills with demonstrated expertise with grammar, syntax, and format.
• Able to quickly learn and understand unique and complex systems and workflows.
• Able to research and produce results in a fast-paced environment, both independently and within a team effectively and efficiently.
• Proactive, positive attitude, Team Player.
• Willing to perform tasks that may fall outside of the normal daily responsibilities.
• Experience with software ticketing tools, like ServiceNow (Desired)
• Proficiency with Microsoft® software applications (Desired)
• This position is subject to obtaining a Public Trust Clearance Required Experience

Other factors to note...

• Though it's okay if you don't have one at the moment however, this position is subject to obtaining a Public Trust Clearance (if offered the role and you accept, we'll sponsor you getting the clearance in case you don't currently have one).
• We have 2 Full-Time positions for this role and offer two shifts for you to choose from. One is from 9AM-5PM ET and the other is 12PM-8PM ET. Additionally, regardless of which shift you choose, you'll have to work 1 weekend per week and you have an option of it being a Saturday or Sunday. The weekend shift, regardless of the day, is 9AM-5PM ET. The 40 hour work week will consist of 4 weekdays and 1 weekend. We're also open to your suggestion of shifts and days as long as one of your suggested days is a weekend.

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our  Emmes Cares  community engagement program.   We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

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The Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.

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