Clinical Manager - Pediatric Dental Practice - Lollipop Pediatric Dentistry & Orthodontics
Irvine, CA 92604
About the Job
We’re a growing, vibrant, fun-loving pediatric and orthodontic dental practice dedicated to providing exceptional patient care. We’re seeking a dynamic and energetic Area Clinical Manager to join our team and help keep our office running smoothly.
We are looking for a full-time Clinical Manager to help oversee our Costa Mesa, Placentia, Cerritos, and Garden Grove, Tustin, Long Beach, and Lake Forest locations.
Job Summary:
The Area Clinical Manager in a pediatric dental practice will oversee the clinical operations, ensuring exceptional patient care, compliance with clinical protocols, and the efficient functioning of the dental team. This role involves managing the day-to-day clinical workflow, supervising clinical staff, and collaborating with the administrative team to enhance patient experience and streamline operations. This person will report to the Clinical Operations Manager.
Key Responsibilities:
- Clinical Management:
- Oversee daily clinical operations, ensuring a smooth and efficient workflow.
- Coordinate patient schedules with clinical staff to optimize appointment flow and minimize wait times.
- Ensure that all clinical procedures adhere to best practices and industry standards, especially within pediatric dentistry.
- Maintain clinical supplies and equipment, ensuring they are adequately stocked, sterilized, and functioning properly.
- Team Leadership:
- Manage and lead clinical staff, including dental assistants.
- Provide training, guidance, and performance feedback to clinical staff.
- Foster a collaborative and positive work environment, encouraging continuous improvement and team development.
- Assist in the recruitment and onboarding of clinical staff.
- Patient Care and Communication:
- Ensure that high-quality patient care is delivered consistently and compassionately.
- Monitor patient feedback and address any concerns related to clinical care or patient experiences.
- Work with pediatric patients and their families, creating a warm, comfortable environment to ease dental anxieties.
- Compliance and Safety:
- Ensure compliance with OSHA, HIPAA, and other regulatory requirements.
- Maintain accurate patient records and ensure confidentiality.
- Implement and monitor infection control protocols and ensure all clinical areas are up to safety and cleanliness standards.
- Collaboration with the Administrative Team:
- Work closely with the Clinical operations manager and administrative team to improve operational efficiency.
- Collaborate on patient scheduling, billing inquiries, and overall patient flow.
- Assist with developing and implementing policies and procedures that improve both patient experience and clinical efficiency.
- Performance Monitoring and Reporting:
- Track key clinical metrics, including patient satisfaction, treatment outcomes, and staff productivity.
- Provide regular reports to practice leadership on clinical performance and areas for improvement.
- Proactively identify opportunities for process improvements and quality assurance.
Qualifications:
- At least 3-4 years of clinical experience in a dental setting, with at least 2 years in a supervisory or management role.
- Experience in pediatric dentistry is highly preferred.
- Strong knowledge of dental equipment, materials, and procedures.
- Proficiency in dental practice management software and Microsoft Office Suite.
- Excellent communication, leadership, and problem-solving skills.
- Ability to handle sensitive patient issues with compassion and discretion.
Key Competencies:
- Leadership and team management.
- Strong organizational skills.
- Attention to detail and patient care focus.
- Knowledge of dental compliance and safety regulations.
- Ability to work in a fast-paced environment.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- Continuing education opportunities.
Source : Lollipop Pediatric Dentistry & Orthodontics
