Clinical Nurse Liaison - Houston, TX - Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Sales Liaison, RN is responsible for patient education and sales in a hospital setting. This Clinical Sales Liaison, RN will work directly with case managers and discharge planners to process home infusion referrals within the hospital systems. This position requires sales training as directed by Regional Sales Director.

Primary Responsibilities:

• Provide clinical education and manage marketing services to hospital and physician referral sources to ensure awareness of Optum Specialty Pharmacy Infusion Services programs and services


• Assess and coordinate, in partnership with Case Managers and Discharge Planners, home infusion services to assist with determining the plan of care administered by Optum Specialty Pharmacy Infusion Services under the direction of the patient’s physician


• Provide patient and caregiver training on therapy, monitoring, and side effects; demonstrate procedure for administering therapy in the home, with a return demonstration from the patient/caregiver


• Maintain and grow facility customer relationships and provide responsive customer service with assigned accounts; evaluate current and future clinical and service needs for existing and new accounts


• Conduct in-services and continuing education programs for referral sources and/or their support staff; partner with Regional Sales Director on presentations to current and potential accounts


• Meet or Exceed quarterly revenue and referral goals

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted RN license in the state of practice


• 2+ years of IV related clinical experience


• 2+ years of experience working with laptops and/or tablets - including the ability to type and talk at the same time and toggle between multiple applications


• Proven effective communication and teaching skills with patients, family members, and other staff members


• Able to work in the field up to 5 days a week for bedside patient teaches at local Houston hospitals

Preferred Qualifications:

• 2+ years of home healthcare experience


• 2+ years of Hospital/DME/Home Care or Case Management related experience


• 1+ years of hospital liaison experience


• 1+ years of sales and customer service experience


• Knowledge of the Infusion Nursing standards (INS) and nursing process


• Proven ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.