Clinical Nurse Supervisor - Charlotte Community Health Clinic

Job Description

We are seeking a Clinical Nurse Supervisor for our satellite clinics!.

This position will work between our satellite clinics. This is a full-time position.

Job Summary:

Responsible for day to day effective and efficient operations of the Charlotte Community Health Clinic (CCHC). Works under the supervision of the Nurse Manager and collaborates with Medical Director to assure that sites operates in a manner consistent with CCHC mission and strategic plan. The Clinical Nurse Supervisor will ensure that staffing needs are met, supplies are available and accessible to the care team and that patient centered quality care and customer satisfaction remain central to the activities of all employees at CCHC.

Responsibilities:

• Responsible for direct supervision of clinical staff (nurses and medical assistants).
• Responsible for day to day clinical operations (i.e. staffing, workflows, auditing, infection Control, compliance etc.) for clinical sites. 
• Participates in the recruitment, interviewing, selection and orientation of team members.
• Evaluates staff performance relative to job goals/requirements; coaches staff and recommend and perform necessary in-service education programs and/or training identified.
• Works under the direction and supervision of the CCNO to ensure adherence and compliance to federal, state and internal policies/standards in the clinical setting.
• Regularly communicates new/changed regulations, polices and or procedures to ensure regulatory compliance. 
• Responsible for maintaining assigned budget and ordering clinical supplies.
• Serve as the contact point, advocate, and informational resource for clinical staff
• Supervises, teaches clinical team, and provides feedback, as needed
• Ability to assist in clinic as needed (i.e., provide patient care, assist with offsite clinics)
• Delegates or assigns patient care to appropriate team members commensurate with their validated competency to perform the task, evaluates outcomes.

Qualifications:

• Licensed and credentialed [Registered Nurse / Nurse Practitioner
• Bilingual preferred, but not required
• 3-5 years’ experience in clinical or community resource settings with supervisory/managerial experience required; care coordination and/or case management experience is desirable
• Evidence of essential leadership, education, counseling skills, and strong interpersonal skills; ability to work with colleagues across sites.
• Proficiency in communication technologies (email, cell phone, etc.)
• Highly organized with ability to keep accurate notes and records
• Experience with health IT systems and reports is desirable
• Local knowledge about and connections to community health care and social welfare resources is desirable
• Bilingual preferred but not required
• BLS (or earned within 90 days of hire)
• Ability to travel to other clinical sites when needed

Special Skill Requirements:

• Core values consistent with a patient- and family-centered approach to care
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
• Demonstrates a positive attitude and respectful, professional customer service 
• Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
• Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns
• Proactively continues to educate self on providing quality care and improving professional skills

Company Description

Started in 2000 by a group of committed volunteers, Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. 

Although we serve all populations, as a FQHC, we have a special purpose of serving the underserved. We work towards a healthy community where all individuals, regardless of ability to pay, have access to affordable, quality, and comprehensive health care. We accept most major health insurance plans, as well as Medicaid and Medicare. For patients without health insurance, we offer a discount program based on income and family size. 

Our organization is growing! At present, we have three standalone sites as well as additional satellite locations. We are thrilled about the expansion of care that our growth allows us to provide. Our goal is to recruit, develop, and retain a team that not only meets the minimum job qualifications, but shares our passion for serving those who need it most.

For more information about us, use the link below:

https://charlottecommunityhealth.org/en/

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term & Long Term Disability
• Life Insurance
• 401K Retirement Plan w/ discretionary match
• Paid Time Off (PTO)
• Holiday Pay
• Employee Assistance Program (EAP)