Clinical Operations Manager - Sequel Medical Technology
Boston, MA 02110
About the Job
About Sequel
Sequel Med Tech is an emerging medical device company committed to revolutionizing patient care through innovative solutions. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare.
Job Overview
The Clinical Operations Manager (COM) will partner with the field team to support and facilitate product education and training for users of Sequel’s insulin pump. Responsibilities will include ensuring the progression of the training journey for users prescribed our insulin pump technology and serve as the liaison between Sequel and contracted product trainers/centers to coordinate and initiate a seamless product training experience for product users.
Additionally, the Senior Clinical Operations Manager will take on a leadership role within the team as a key contributor to developing training assets, assisting with new COM onboarding, mentoring junior staff, and partnering with cross-functional groups to ensure alignment and support for COM initiatives.
We are looking for candidates in the Eastern and Central Time Zones
Job Responsibilities and Essential Duties
Support a region comprised of 16 territories
Regularly monitor and track the progression of the customer training journey for all customers within region
Identify bottlenecks to customer training progression and work with field to find solutions
Ensure that all training documents (including training checklist and therapy settings) are uploaded in Salesforce for each patient for auditing and regulatory tracking purposes
Support customer communication cadence and training as needed
Support external trainers and training centers within region
Oversee nomination process for all external trainers
Facilitate contracting process with legal and finance, ensure progression of all required paperwork, and track contract expiration dates.
Support the trainer certification process and monitor to ensure completion of annual certification requirements. Assist with trainer certification as required.
Support onboarding of external trainers in Salesforce
Communicate important updates related to product use and training requirements to all contracted trainers/contracted centers in a timely manner.
Process invoices and monitor utilization for all external trainers to manage to budget
Monitor and track progression of customer training journey for all customer training journey for all customers assigned to the external trainers.
Work closely with the field team to provide a seamless product training journey for product users.
Identify unexplained gaps in the product training journey for prospective users and support solutions.
Provide administrative support and act as liaison for the management of all product trainings conducted by contracted product trainers.
Support product training assignments and documentation collection for all contracted trainers/centers.
Process validated reimbursement requests for product training assignments.
Oversee documentation upload for product trainings to confirm documentation is complete.
Collaborate with sales leadership to optimize the product training experience and process.
Consistently exhibit a high level of proficiency and expertise in discussing and demonstrating Sequel products, as well as expertise in diabetes and therapeutic options for diabetes care.
The Senior Clinical Operations Manager will have the following additional responsibilities:
Participate in the development and implementation of patient training reports, dashboards and procedures leveraged by the COMs.
Serve as a key contributor to the development of patient training and train the trainer assets.
Actively participate in the onboarding of new COMs and serve as a mentor to COMs.
Liaison with Sales, Marketing, Clinical Product, L&D to ensure alignment and support for COM initiatives.
Lead the contracting efforts for larger, more complex diabetes centers related to external patient training agreements.
Minimum Requirements
A valid professional license in one or more of the following fields: RN, RD, PA, NP, Pharmacist.
Certified Diabetes Care and Education Specialist (CDCES) is preferred.
3 years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology preferred.
For the Senior COM:
Certified Diabetes Care and Education Specialist (CDCES) required.
8 years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology preferred.
Demonstrated history of success in previous roles.
Medical device industry experience preferred.
Required Knowledge, Skills and Abilities
Excellent communication and collaboration skills.
Proven experience demonstrating exceptional attention to detail and accuracy.
Strong organizational skills with the ability to manage multiple tasks effectively.
Strong problem-solving skills.
Analytical mindset with the ability to manage multiple tasks effectively.
Ability to function in a fast-paced start-up environment.
Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Environmental/Safety/Physical Work Conditions
Ensures environmental consciousness and safe practices are exhibited in decisions.
Use of computer and telephone equipment and other related office accessories/devices to complete assignments
May work extended hours during peak business cycles and occasional weekends.
Physical requirements such as lifting specific weights.
Some travelling is expected
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