Clinical Operations Manager - Advocates

*Starting Salary: $65,000*

$1,500 Sign On Bonus

(applicable to external candidates only)

No on-call, hybrid, Monday-Friday 9-5

Advocates is seeking enthusiastic, motivated team players to provide care coordination and clinical oversight in a community based setting

The Clinical Operations Manager provides oversight, supervision and support to care coordination staff. This role also provides triage and coordination of behavioral health, social services and primary physical healthcare services for individuals and families within the MetroWest community. As a member of the team, the Clinical Operations Manager provides training, consultation, education and support to care coordination staff and maintains strong relationships with external providers.

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions of our staff. 

Are you ready to make a difference?

• Facilitate training and provide supervision to care coordination staff.
• Triage calls/requests to the telephonic navigation line, assess risk & provide consultation to ensure individuals/families served are connected to the appropriate service/support.
• Assist Project Director in overseeing staff workload and review documentation to ensure compliance with BHPMW standards and practices.
• Assist in analyzing utilization and outcome data and identifying opportunities for quality improvement.
• Develop and maintain deep knowledge of services offered by the partner and affiliate agencies and community resources.
• Develop close working relationships with key staff at partner agency programs and community resources while collaborating to ensure coordination of care and support work of care coordination staff.
• In collaboration with the Senior Care Navigator, ensure all calls are answered or returned within the BHPMW’s access standards and during all days/hours as determined by the Executive Director.
• As needed by the program, provide direct telephonic navigation and care coordination support including but not limited to: answering calls, receiving requests for services; assessing needs and connecting people to services; coordinating care with persons served, their families, PCPs, and service providers internal and external to the BHPMW partner agencies and following up to ensure people are well connected to the services they need and want.
• Ensure that navigation support and care coordination services are delivered in accordance with a welcoming, recovery oriented, trauma informed, culturally sensitive environment and service delivery approach. Ensure that clients, staff and collaterals are treated with dignity and respect.
• Broker timely access to needed services within the partner and affiliate agencies and other resources, ensuring the BHPMW’s access standards are met

keywords: Clinician

• Masters degree Social Work or related (Clinical) field and 3 years of experience working in a community based behavioral health setting.
• Minimum of 1-2 years of supervisory experience, preferred.
• Demonstrated knowledge based and judgment necessary for independent clinical decision making.
• Strong skills in the areas of communication, follow through, collaboration and customer service.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Creativity, flexibility, sound judgment and the ability to take initiative.
• Ability to maintain personal and professional boundaries
• Excellent verbal and written communications skills.
• Excellent organizational, time management, problem solving skills.
• Extensive knowledge/understanding of the behavioral health and social service delivery system and insurance literacy.
• Strong Computer skills proficiency in contemporary Windows operating systems, Windows office suites and Smartsheet; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.

Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.