Clinical Operations Supervisor - Internal Medicine - Duly Health and Care

Location: Downers Grove

Hours: Full Time/40 hours; Monday - Friday; varying between 8am-5pm

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Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning.  We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match

Assists the Practice Manager in having administrative oversight over multiple locations and/or practices under same medical discipline. Schedules work, tracks productivity and quality outcomes, and addresses issues with staff and patients. Depending upon the circumstances, this may be a working supervisor under a clinical or non-clinical area of the Practice. However this person is a member of the management team with first line responsibility for hiring, orientation, appraisal, coaching, disciplining, and training staff. Keeps the Practice Manager informed on issues involving operations, work flow, customer satisfaction, and employee relations.

•    Planning: Participates in planning discussions with input into goals for the Practice. Focused more on schedules of staff and physicians ensuring resources are available to meet anticipated daily work loads.

•    Controlling: Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes. Recommends improvements in work processes.

•    Human Resources: Hires, orients, and trains staff. Conducts performance appraisals, coaches and disciplines staff. Ensures work expectations, Duly and Practice policies are communicated and responsibilities are understood. Seeks guidance and support from Practice Manager in managing staff.

•    Patient Satisfaction: Responds to patient complaints and works to resolve. Appropriately involves the Practice Manager if resolution cannot be reached.

•    Duly Health and Care Activities: Member of the Management Team, representing their Practice to other Duly Health and Care management associates. May participate in Ad Hoc or Standing Committees. Representative of Duly Health and Care in the community at large.

• Current IL RN License
• Associates and or Bachelor's degree in Health care or Business Management preferred
• If a clinical professional, current licensure in good standing required.
• Knowledge of OSHA, and HIPAA.
• Prefer a minimum of two years in a supervisory role in a health care setting