Clinical Outreach Liaison - Navita Health

Position Title: Clinical Outreach Liaison

Reports To: Executive Director

Location: San Antonio, TX

Position Type: Full-Time

Position Summary: The Clinical Outreach Liaison at Navita Health plays a pivotal role in driving business growth. The Clinical Outreach Liaison supports, develops, and implements the organization's outreach and marketing plan. Reporting directly to the Executive Director, this position focuses on developing and maintaining a robust network of relationships with referral partners.

Key Responsibilities:

Relationship Building:

• Develop and maintain strong relationships with healthcare providers, clinicians, and external stakeholders.
• Identify key decision-makers and influencers in the healthcare industry and establish rapport.

Service Promotion:

• Educate healthcare professionals about the organization's services.
• Provide detailed information, demonstrations, and presentations as needed.
• Address any questions or concerns and tailor information to the specific needs of healthcare providers.
• Attend conferences, trade shows, and events to represent the organization and its offerings.
• Host outreach and marketing events that connect Navita Health's clinical team with partner providers in the community.
• Conduct facility tours and lead educational in-services to referral partners across the community.

Communication:

• Act as a bridge of communication between healthcare providers and the organization.
• Collect feedback and relay it to the relevant departments within the organization.
• Ensure healthcare providers are updated on service updates, clinical studies, and other relevant information.

Market Research:

• Stay informed about industry trends, competitor products, and market dynamics.
• Gather and report market intelligence to help the organization refine its strategies.

Compliance:

• Adhere to all legal and ethical standards, including compliance with industry regulations and guidelines.
• Maintain accurate records of interactions and expenses.

Collaboration:

• Collaborate with internal stakeholders such as marketing, admissions, and clinical/operations teams.

Reporting:

• Prepare regular reports on outreach activities, progress, and outcomes within CRM.
• Create quarterly business plans and present to executive leadership.
• Track and measure the effectiveness of outreach efforts in CRM.
• Complete weekly credit card report.
• Submit monthly mileage and reimbursement report.
• Use tech stack as necessary for role.

Other:

• Contribute to a high-performing culture, focused on partnering with clients as we inspire and empower change.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in a related field (e.g., healthcare management, life sciences, marketing) is typically preferred.
• Previous experience in sales, healthcare, or a related field is an advantage.
• 3-5 years of sales experience preferred.
• Public speaking skills preferred.
• Strong communication and interpersonal skills.
• Knowledge of behavioral health terminology and healthcare industry trends.
• Ability to travel as required and a valid driver's license.
• Proficiency in using CRM (Customer Relationship Management) software, PowerPoint, Word, Excel and Office is required.

Knowledge and Skills

• Knowledge of current behavioral health/ substance use disorder market needs.
• Organization and priority establishment are important skills for this position.
• Interpersonal skills for building a strong network of referents for Navita.
• Understanding of revenue cycle management and importance of business development for the cycle.
• Knowledge of employee handbook, code of conduct, position expectations, and company policies and procedures.
• Skills in various computer programs including Outlook, Teams, Excel, and able to use payroll system efficiently.
• Knowledge of confidentiality, HIPAA, Title 42 CFR if working with Substance Use disorder individuals.
• Skills in training, presentations, community outreach, and professional interactions with colleagues.

Travel:

• 75% travel in local market, 25% administrative duties.
• Travel outside of market for conferences and events as necessary.

Physical Demands: 

• Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift and grasp.
• Must be able to perceive the attributes of objects such as size, shape, temperature and/or texture by touching with skin, particularly that of the fingertips.
• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly. 
• Hearing to perceive the nature of sounds with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction.
• Ability to perceive detailed information through oral communication and to make fine discriminations in sound.
• Perform repetitive motions with wrists, hands and fingers.
• Be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull or otherwise move objects.
• Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks and visually observe residents on the unit and in therapeutic activities.

This job description outlines the primary duties and responsibilities of the Clinical Outreach Liaison in a behavioral health facility. It is not an exhaustive list and may be subject to change as needed.