Clinical Performance Improvement Specialist - Signature Healthcare

Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

The Clinical Performance Improvement Specialist (CPI Specialist) manages clinical performance improvement and quality activities for the medical group. This position interacts with physicians, administrative leaders, and other clinical staff and provides support and guidance to clinical improvement initiatives. The Clinical Performance Improvement Specialist uses a combination of nursing, quality, and informatics knowledge to manage data, process, and information systems with a correlation to clinical excellence, performance metrics and continuous performance improvement. In this role, the objectives would include improving clinical care as well as clinical documentation and reporting for Ambulatory quality measures for primary and specialty care. Primary functions will include review of charts/processes, gathering/collecting data, working reports and assisting with the assessment and monitoring of quality metrics. This position will work closely with the Medical Director, Department Chiefs and VP of Quality, and will collaborate with physicians, service line directors and other members of the health care team and patients to promote the delivery of quality, efficient and cost-effective healthcare services in a patient-centered environment.

Location: 110 Liberty Street, Brockton, MA

Department: Signature Medical Group Quality Resources

This is a full-time 40 hour/ week position

Responsibilities:

• Reviews charts for adherence to care guides
• Collaborates with Chiefs on Dashboard development and maintenance
• Measures, analyzes, and facilitates improvement in clinical performance and outcomes
• Promotes quality culture to population based multidisciplinary quality/performance improvement teams.
• Apply improvement methods to achieve successful outcomes.
• Use evidence-based structured improvement methods for all quality improvement projects.
• Promote the use of improvement methods and science throughout the organization.

BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:

• Identifies key clinical quality and patient safety measures.
• Promotes the use of appropriate measures for clinical services. Uses the results of quality improvement activities to initiate changes in patient care practices and in the healthcare delivery system.
• Prioritizes and executes performance improvement plans related to clinical performance.
• Performs documentation and process analysis, identifies clinical best practices and works with stakeholders to improve processes.
• Ability to manipulate and analyze data.
• Strong communication and interpersonal skills.
• Ability to work in dynamic environment with interruptions.
• Ability to maintain high level of professionalism and confidentiality.
• Ability to work independently and take initiative.
• Strong team work skills.
• Attention to details and deadlines.
• Ability to problem solve.

Education/Experience/Licenses/Technical/Other:

PI250083668