Clinical Program Manager - CAMRIS

Overview

We are seeking a Clinical Program Manager to support the National Institutes of Health’s (NIH), world renowned National Institute of Allergy and Infectious Diseases (NIAID) in Bethesda, MD. Our NIAID professional, technical, and scientific support personnel are part of a preeminent team focused on positively impacting millions of lives around the world with groundbreaking research. Candidates will work at a prominent, diverse and vibrant NIAID worksite to directly support exciting ongoing research activities as a contractor team member. Accelerate your career and apply below to help us make a difference.

CAMRIS International is a dynamic clinical research and international development firm that achieves innovative solutions to health and development challenges through high-quality, cost-effective programs and research management services. We combine our proven systems with today’s most effective, evidence-based best practices. Our core practice areas include: clinical research; vaccine research, microbiology and infectious disease research, development and production; biodefense; global health security; and HIV/AIDS programs. 

Our employees enjoy a diverse, collegial environment where individual contributions matter at all levels. At CAMRIS, you will notably improve the lives of people at home and abroad.  

Responsibilities

• Create new patient document checklists, create and complete an intake forms including demographics and contact information as well as patient physician contact information, contact new patients to schedule initial appointments and confirm appointments and clinic schedules in NIH Crimson, create and mail schedule and new patient packet containing information related to release of medical information at the NIH to the patient.
• Plan patient travel to minimize cost to the NIH in support of clinical protocols using the NIH Admissions-Travel-Voucher (ATV) system and process.
• Arrange accommodations for patients and their families at the Edmond J. Safra Family Lodge at the NIH, The NIH Children's Inn, or other local lodging options.
• Request medical records, pathology slides, reports, and other clinical materials and documents from the patient’s physician and other caregivers and deliver to appropriate NIH recipients as directed by the federal task leader.
• Assist eligible patients with obtaining extended visitor passes and direct them to the NIH Clinical Center Badging station.
• Prepare consent documents and make copies and send original consent to medical records after consent has been completed.
• Provide a detailed patient visit schedule to the patient, patient guardian (if appropriate), Case Manager or Research Nurse and confirm all scheduled appointments in NIH CRIMSON calendars and other calendar systems as required. Send appointment reminders to patients.
• Deliver clinical documents, CDs, from outside sources to the medical legal department and the film library as directed as well as request materials from the library.
• Complete electronic and paper copies of pre-admission forms for pediatric and adult day hospitals and send to appropriate location.
• Enter Outpatient Clinic Electronic Appointment requests (EAR) and, if needed, electronic preadmission forms to the appropriate inpatient nursing unit.
• Communicate effectively with patients, Case Managers, Study Coordinators, and Principal Investigators and other clinical staff in a professional and timely manner.
• Schedule foreign language and sign language interpretation services as needed.
• Coordinate volunteer payments.
• Complete shipping and commercial invoice forms, assemble and send sample kits, packages and letters and mail domestically or internationally.
• Assist research staff with safety and regulatory monitoring/audit preparation by assembling relevant research charts, medical records, or documents from various sources.
• Screen calls from patients, physicians and callers from the public by forwarding to appropriate staff members; update patient telephone directory as needed.
• Attend weekly clinic planning meetings and distribute weekly clinical schedules to appropriate staff.
• Troubleshoot scheduling issues to ensure maximum productivity of staff resources.

Qualifications

• Bachelor’s degree in a science related field is required.
• Minimum of four (4) years of experience in a related field is required.
• Good communication skills and writing skills are highly desired.
• Must complete all security and training for use of NIH databases and software, and must follow and adhere to PII regulations.
• Experience using Microsoft Office products including Outlook, SharePoint, MS Teams.
• Experience with NIH’s CRIMSON and CRIS software is preferred, although training will be provided for documentation and clinical systems used by the clinical research teams.
• Experience with CRIS software is preferred.

CAMRIS International LLC offers competitive salaries and comprehensive benefits. Please submit your resume online at www.CAMRIS.com. CAMRIS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by any applicable federal, state, or local law.

Some positions or sites may require that the incumbent be fully vaccinated against COVID-19. Proof of vaccination may be required.

Employment is contingent upon successful completion of a Public Trust-level background check, a requirement for this position under an active federal contract. The background check process may include, but is not limited to the following: (1) contacting your professional references; (2) verification of previous employment, education and credentials; (3) a criminal background check; (4) use/abuse of federally-controlled substances; and (5) a department of motor vehicle check. Candidates must be prepared to fully-complete any required background check questionnaire during initial onboarding.