Clinical Program Manager (PhD, PsyD, LCSW, LMFT, or LPC) - Mobile Crisis at Hartford HealthCare

Description

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.

Job Summary

Manages program supervisors/coordinators to ensure that a high quality service is delivered to Rushford’s clients and is consistent with each program’s specific goals and objectives. Responsible for overall operation of programs of oversight and is accountable for the delivery of efficient, quality care to all Rushford clients

Job Description

1. Analyzes Program needs and develops recommended meaningful goals and objectives that align with the organization’s strategic goals. Prioritizes, eliminates impediments, and resolves problems to ensure care, treatment and services are fluid, evidence based and client centered.  Establishes performance measures/expectations, identifies and recommends improvement opportunities.
2. Direct supervision of program coordinators. 
3. Manages program’s established financial and staffing budgets. Uses resources to achieve the goals and objectives of the departments within established budgets by determining future needs, monitoring actual progress, and allocating resources to meet a changing environment.
4. Oversees positive customer service relationships by identifying customers and their needs, educating costumers’ needs are met, responding appropriately to difficult interactions, and educating staff members on quality customer service.
5. Participates in all program/system meetings on an ongoing basis as appropriate.  Collaborates with community leaders and leadership within organization.
6. Ensures programs of oversight meet standards set by governing bodies, including Dept of Mental Health & Addiction Services (DMHAS), Psychiatric Security Review Board (PSRB), Dept Children & Families (DCF), Dept Public Health (DPH), and Joint Commission.
7. Provides feedback to director in regards to grant applications, as appropriate.

Qualifications

• Master’s Degree in Social Work, Counseling, or Related Field
• Requires current CT licensure as one of the following: PhD, PsyD, LCSW, LMFT, or LPC
• Minimum of 4 years’ supervisory/administrative experience in clinical work in Social Work, Psychology, Nursing, or related field
• Ability to multi-task in a fast pace environment.  Proficient in Microsoft programs.  Excellent interpersonal and written communication skills

As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including six paid holidays
• Additional voluntary benefits as well as employee discount programs             

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.