Clinical Sales Specialist - Medacta USA, Inc.
Loma Linda, CA
About the Job
MEDACTA INTRODUCTION
Medacta® is a Swiss-based orthopedic company founded in 1999, renowned for its innovative products and surgical techniques. Notably, they pioneered the Anterior Minimally Invasive Surgery (AMIS®) technique for hip replacements, leading to minimally invasive approaches. Leveraging their extensive orthopedic expertise, Medacta introduced MySolutions technology, which provides surgeons with highly personalized pre-operative planning and implant placement methodologies. Utilizing advanced personalized kinematic models and 3D planning tools, MySolutions enhances surgical precision in hip, knee, shoulder, and spine procedures. Medacta's blend of orthopedic expertise and cutting-edge technology drives continual advancements in the field, enhancing patient care worldwide.
POSITION SUMMARY
The Clinical Sales Specialist is responsible for, among other things, the following duties and obligations in their assigned Territory: set up, delivery & technical support for surgical case coverage: identify opportunities for business with new customers; assist in the retention & expansion of business with existing customers; promote the company’s marketing and educational programs; educating hospital personnel on the safe & appropriate use of Medacta reconstructive orthopedic medical devices, instrumentation, and related products.
SKILLS & COMPETENCIES
- A minimum of 2 years’ professional experience
- Excellent interpersonal abilities combined with demonstrated written and oral communication skills. Strong collaboration and team building skills.
- PC, Microsoft Office software suite, iPad, general office equipment, orthopedic instruments, automobile, smart phone and mobile apps.
- Independent, proactive judgment is employed in problem prevention/solving relating to customer satisfaction.
- Operating room experience.
- Demonstrated ability to plan, organize and execute multiple projects simultaneously.
- Travel of up to 50% may be required, domestic and international (Western Europe).
QUALIFICATIONS
Educational Requirements:
Bachelor’s Degree and/or professional certification in a medical profession
Physical Requirements:
Must be able to lift and carry/move items of 50 pounds, such as medical instrument shipping containers, equipment, etc. within hospitals, confined areas and transport for pick-up or return shipping.
Additional tasks may require reaching, manual dexterity, and visual acuity.
INTERPERSONAL CONTACTS
Surgeons, PAs, Nurses, allied health professionals, personnel, as well as internal Medacta USA and Medacta International personnel.
Extent of Confidential Information - Information regarding revenues, budgets, sales and marketing strategies, product development, and customer prescribing preferences.
ENVIRONMENTAL AND PHYSICAL CONDITIONS
General office environment, hospitals and operating rooms. Lifting, transporting surgical instruments and implant bins up to 40 lbs.
PRINCIPAL DUTIES
• Responsible for customer satisfaction activity related to reconstructive implant products and services.
• Technical surgical case coverage to assure safe and effective use of products.
• Support activities necessary to meet sales quotas, customer retention, and customer service requirements.
• Identify qualified sales leads through cold calling and hospital networking, corporate contracting, and current customer referrals.
• Fully utilizes Medacta Medical Education programs to train new customers and provide advanced training of existing customers.
• Assists to closes sales opportunities resulting competitive market share gains.
• Complete understanding of Medacta pricing policies and contracting procedures; achieve assigned pricing targets.
• Assists in the implementation of company marketing and educational plans as needed.
• Maintain contact with all clients in the Territory to ensure high levels of satisfaction.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Report detailed business information on the performance of Medacta products and programs as well as those of competitors.
• Maintains accurate records of day to day activities.
• Utilizes all company sponsored marketing, sales and educational tools including CRM, Intranet, iPad app, e-mail and internal share drives.
• Strict adherence with all finance, operational, customer service, inventory and instrument asset policies & procedures.
• Respects the company’s Code of Conduct, HIPPA, and Healthcare Compliance requirements as well as all other company policies and procedures.
• On time completion of annual training requirements as determined by the company.
• Demonstrate ability to interact and cooperate positive with all company employees.
• Maintain professional internal and external relationships that meet company values.
• Proactively establish and maintain effective working team relationships with all support departments.
• Manage spending to assigned budgets; properly maintain company assets: product demos, samples, literature, templates, computers, software, login credentials, etc.
• Sales training, attending sales & marketing meetings, learning/reference center visits, national/local industry conferences. Weekend call to meet customer service requirements
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
