Clinical Services Coordinator - PHI Air Medical

Clinical Services Coordinator

Join Our Life-Saving Team!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

As a Clinical Services Coordinator, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Responsibilities include:

• Perform clinical documentation integrity reviews and data analysis.
• Manage patient financial services clarification and amendment requests.
• Administer electronic health record access, structure and user interface.
• Coordinate patient care documentation improvement initiatives.
• Develop and conduct clinical documentation education and training.
• Liaise with patient financial services and region leadership to ensure documentation integrity.
• Conduct record audits to evaluate documentation practices and patient care.
• Collaborate on clinical practice guideline development as a member of the PHI clinical practice committee.
• Patient care or flight duty is not required.
• Build or maintain data repositories for use in quality improvement, risk management and patient billing.
• Design best-practice operational and administrative clinical workflows and processes.
• Leverage clinical experience and knowledge to develop and improve clinical care systems.
• Cultivate informatics expertise to support clinical care, operations, education, quality and billing.
• Collaborate in cross functional teams to meet enterprise goals.

Compensation and Benefits

• We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.

Schedule

• 5 & 2

The successful candidate will have:

• Registered Nurse, Paramedic, Respiratory Therapist or equivalent
• Licensed in state of residence
• Five years of direct patient care experience, transport experience preferred
• Quality improvement experience preferred
• High School or GED required
• Bachelor's degree preferred
• Excellent writing, speaking and communication skills
• Effective human relations and interpersonal skills
• Working familiarity with Microsoft 365 business apps
• Current BLS certificate or equivalent
• Specialty certification or graduate certificate in clinical or administrative specialty
• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act

Our Core Competencies:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. 
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

The PHI Health Advantage

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.