Clinical Services Liaison - RN - Soloh Partners Inc
New York, NY
About the Job
Description:
- Develops and maintains core therapy and service line admissions to home infusion through positive referral source relationships and responsive, caring customer service.
- Identifies and communicates opportunities for expanding the home infusion business among current referral sources and new opportunities.
- Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payer source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.
- Evaluates current and future clinical and service needs for existing and new service areas.
- As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff.
- Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and Mount Sinai Home Infusion staff to facilitate the coordination of care for new patient referrals to Mount Sinai Home Infusion.
- Coordinates and communicates all critical workflow activities for new patient referrals to Mount Sinai Home infusion personnel and referral sources, including, but not limited to:
o Intake
o Clinical Operations: Pharmacy &/or Nursing
o Warehouse Operations, if required
o Reimbursement, if required
- Appropriately documents the coordination of care activity including, but not limited to:
o Home infusion &/or nursing services utilized
o All communication with patients, referral sources, physicians and Mount Sinai Home Infusion personnel
o All patient &/or caregiver education & training.
- Ensures all documentation is legible, accurate and complete and complies with company policies & procedures, as well as regulatory and accreditation standards.
- Maintains up-to-date referral source records, as well as, any other requested records in accordance with Mount Sinai Home Infusion s policies, procedures &/or business goals.
- Assist with activities to achieve favorable net revenue and gross profit goals for Mount Sinai Home Infusion.
- Represents Mount Sinai Home Infusion pharmacy in a professional and positive manner.
- Attend and participate in appropriate office meetings, outreach meetings and training programs
- Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency.
- Remains current with developments in field of infusion therapy.
- Comply with all company policies and directives for the fulfillment of the company objectives
Patient Care
1. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management.
2. Integrates relevant assessment and intervention skills in the delivery of nursing care.
3. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care.
4. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate.
5. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease.
6. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team.
Skills:
1. Evidence of ability to maintain interpersonal relationships, communicate appropriately to others, and work effectively and efficiently to solve problems
2. Demonstrates the ability to work in a team displaying effective communication and critical thinking
3. Ability to read, write, understand and speak English in a clear and concise manner
4. Visual, physical, auditory and cognitive ability to assess patient status
5. Physical and mental health necessary to care for acutely ill patients with a broad variety of diagnoses and behaviors on a daily basis
6. Ability to walk, stand, lift, stoop, push and respond quickly in a variety of situations and for an extended period of time
7. Manual dexterity to perform a variety of clinical procedures relevant to practice area (i.e. venipuncture, urinary catheterization, cardiopulmonary resuscitation)
8. Ability to use basic data entry, retrieval systems and the electronic medical record documentation system in a proficient manner
- Develops and maintains core therapy and service line admissions to home infusion through positive referral source relationships and responsive, caring customer service.
- Identifies and communicates opportunities for expanding the home infusion business among current referral sources and new opportunities.
- Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payer source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.
- Evaluates current and future clinical and service needs for existing and new service areas.
- As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff.
- Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and Mount Sinai Home Infusion staff to facilitate the coordination of care for new patient referrals to Mount Sinai Home Infusion.
- Coordinates and communicates all critical workflow activities for new patient referrals to Mount Sinai Home infusion personnel and referral sources, including, but not limited to:
o Intake
o Clinical Operations: Pharmacy &/or Nursing
o Warehouse Operations, if required
o Reimbursement, if required
- Appropriately documents the coordination of care activity including, but not limited to:
o Home infusion &/or nursing services utilized
o All communication with patients, referral sources, physicians and Mount Sinai Home Infusion personnel
o All patient &/or caregiver education & training.
- Ensures all documentation is legible, accurate and complete and complies with company policies & procedures, as well as regulatory and accreditation standards.
- Maintains up-to-date referral source records, as well as, any other requested records in accordance with Mount Sinai Home Infusion s policies, procedures &/or business goals.
- Assist with activities to achieve favorable net revenue and gross profit goals for Mount Sinai Home Infusion.
- Represents Mount Sinai Home Infusion pharmacy in a professional and positive manner.
- Attend and participate in appropriate office meetings, outreach meetings and training programs
- Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency.
- Remains current with developments in field of infusion therapy.
- Comply with all company policies and directives for the fulfillment of the company objectives
Patient Care
1. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management.
2. Integrates relevant assessment and intervention skills in the delivery of nursing care.
3. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care.
4. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate.
5. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease.
6. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team.
Skills:
1. Evidence of ability to maintain interpersonal relationships, communicate appropriately to others, and work effectively and efficiently to solve problems
2. Demonstrates the ability to work in a team displaying effective communication and critical thinking
3. Ability to read, write, understand and speak English in a clear and concise manner
4. Visual, physical, auditory and cognitive ability to assess patient status
5. Physical and mental health necessary to care for acutely ill patients with a broad variety of diagnoses and behaviors on a daily basis
6. Ability to walk, stand, lift, stoop, push and respond quickly in a variety of situations and for an extended period of time
7. Manual dexterity to perform a variety of clinical procedures relevant to practice area (i.e. venipuncture, urinary catheterization, cardiopulmonary resuscitation)
8. Ability to use basic data entry, retrieval systems and the electronic medical record documentation system in a proficient manner
Source : Soloh Partners Inc
